I agree that is a v clear explanation from Sevenspark – thank you.
@OrganicBeeMedia – I completely agree with you. Can you imagine the time that could be saved for both Envato staff and authors if everyone actually read the T&Cs initially when signing up or before raising issues, threads and tickets regarding support, customisations, refunds and so on.
I appreciate that not everyone is an expert, that some do not completely understand the nature of a marketplace like this, and others perhaps over estimate the simplicity of modifying each and every aspect of the themes.
The same goes for theme documentation – how many “missing style sheets” could be cleared up without threads if users read the documentation?
Unfortunately I think people get engulfed in finding a website, overly excited and sometimes a little carried away. Maybe there is a way of drawing further attention to the way things work and why, theme documentation and Envato help.
My main point is that it seems like many authors do not receive the due respect for the skills and work that goes in to creating these great files and their patience and effort that goes into them VOLUNTARILY giving up their time to support.
Ok, guys, let’s save all of the “Not everyone is an expert” and “You should read the documentation” and such similar rhetoric. I have been a developer since the early 90’s, and am a well seasoned theme developer and general coder in PHP, Java and C#. I wouldn’t start a thread if these incidents were isolated to a 1 time event or if they were a simple “DOH, I forgot to upload my theme, derp!”. I have let many issues slide and/or fix them myself, but enough is enough already. I thoroughly read theme docs (50/50 chance there is any of any significance, and 50/50 chance that the ones that do have docs are well written and give details for common problems.). Usually what I find is a lack of docs and a link pointing to their support forum, where I then have to register and provide them my details to get any sort of support. The straw in this case was that the admin panel wasn’t functioning as described in the theme docs. Dropdowns that didn’t work, buggy buttons that were misaligned and seemed to do nothing. Then to top it all off a “Reset” button that killed the theme to an unrecoverable point and ultimately blew up my DB after I tried to repair / restore the tables it was affecting.
So, let’s save the “Theme developers don’t get respect” / BooHoo topic for a different thread. Let’s move it toward, the customer needs better service and deserve it.
Refund received. Problem solved, this time.
P.S. There should be a 12 or 24 hour window for obtaining an automatic refund from the time you first download it.
This would get abused endlessly..- Ed
Just because you and Ed might abuse the system, does not mean the rest of us would. Yet, you believe we should all have to deal with substandard themes and have to wait for Support to refund after they “investigate”? What will they “investigate”? It’s right there in the comments of the theme from multiple users having issues. Also, it wouldn’t be an issue if “Envato” had screened the theme better in the first place, so my faith in Envato’s ability to “investigate” these issues is a little short.
There are ways to activate and lock down themes to help alleviate these issues, by the way. If I don’t have a “purchase”, you can lock down a theme to where it won’t work. This would keep people from potentially abusing the system, as it were. So, I’m just trying to point out that the current system leaves a lot to be desired. If Envato isn’t going to screen and keep the theme developers in line and the products Envato sells being 100% functional without the need to get support right after a purchase, because the features that are advertised are non-functional, then there needs to be a better refund / licensing / activation system.P.S. This isn’t Google+. That +1 won’t do anything.