46 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
Codename says




Its been more than 24hrs now, still no reply from Support.. :-( I hope they can sort it out without taking another month. How long does it usually take for support to reply?

Hi codename,

To answer your question our average response window is 24-48 hours. Send me the ticket ID via my profile page and I’ll see what I can do.
Thanks CreatingDrew but where can I find the ticket ID?
When you send in a support ticket you’ll receive a confirmation email with the support ticket ID, check your inbox and spam box and see if you can find it and send it to me.

This just keeps getting worse, I just found out that in the first ticket I sent, the autocorrest added an apostrophe in the email address, anyway, I recreated a ticket. This is the ID # 103962

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says





Its been more than 24hrs now, still no reply from Support.. :-( I hope they can sort it out without taking another month. How long does it usually take for support to reply?

Hi codename,

To answer your question our average response window is 24-48 hours. Send me the ticket ID via my profile page and I’ll see what I can do.
Thanks CreatingDrew but where can I find the ticket ID?
When you send in a support ticket you’ll receive a confirmation email with the support ticket ID, check your inbox and spam box and see if you can find it and send it to me.
This just keeps getting worse, I just found out that in the first ticket I sent, the autocorrest added an apostrophe in the email address, anyway, I recreated a ticket. This is the ID # 103962
No worries, I found and replied to your ticket confirming things with you, we’ll continue this in the ticket :)
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