2 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
oo7above
says

I purchased the wrong theme a few minutes ago by accident… I haven’t downloaded yet, because I don’t need this theme. I submitted a ticket asking for a refund so I can purchase the correct theme I need.. Do you guys think they will award the refund and the time length on this? Thanks and I must remember to slow down next time and make sure I am on the correct page with 50 tabs open… :/

679 posts Cudazi
  • Became a Top 20 Author of the Month
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+12 more
cudazi
Envato team
says

Not to worry, I see your ticket in the system and will reply shortly.

Kind regards, Curt

613 posts
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+4 more
kriskorn
says

Hello oo7above,

You could send them a tweet with your ticket ID to https://twitter.com/envato_support
This should speed the process.

About the refund, I am not really sure about it, but wait for a official response.

All the best,
Kris

// Always someone a second ahead of me. :)

2 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
oo7above
says

Curt,

You are a life saver!!! Thank you so much!

Craig


Not to worry, I see your ticket in the system and will reply shortly. Kind regards, Curt
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