- Bought between 10 and 49 items
- Has been a member for 2-3 years
I purchased the wrong theme a few minutes ago by accident… I haven’t downloaded yet, because I don’t need this theme. I submitted a ticket asking for a refund so I can purchase the correct theme I need.. Do you guys think they will award the refund and the time length on this? Thanks and I must remember to slow down next time and make sure I am on the correct page with 50 tabs open… :/
- Sold between 250 000 and 1 000 000 dollars
- Referred between 500 and 999 users
- Envato Staff
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author was Featured
- Support Staff
- Was featured in a podcast
Not to worry, I see your ticket in the system and will reply shortly.
Kind regards, Curt
- Bought between 1 and 9 items
- Estonia
- Exclusive Author
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Most Wanted Bounty Winner
- Sold between 100 and 1 000 dollars
Hello oo7above,
You could send them a tweet with your ticket ID to https://twitter.com/envato_support
This should speed the process.
About the refund, I am not really sure about it, but wait for a official response.
All the best,
Kris
// Always someone a second ahead of me. 
- Bought between 10 and 49 items
- Has been a member for 2-3 years
Curt,
You are a life saver!!! Thank you so much!
Craig
cudazi said
Not to worry, I see your ticket in the system and will reply shortly. Kind regards, Curt
