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Pixelous says

Hi Dzinc please don’t lock this issue until I receive my money 15 November and not 15 December as I did request my money 31 october but as many others it says $0 and its locked so that’s why I did try to withdraw again and now I will receive the money only 15 December!

439 posts
  • Bought between 50 and 99 items
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 5 000 and 10 000 dollars
Pixelous says

Now I received this:

Hi $username,

Unfortunately your withdrawal request was rejected because of the following reason:

Your earnings at 2013-10-31 23:59:59 +1100 was $0.00. []

If you have any questions, please contact support.

Regards Envato Marketplaces
.

But wait I didn’t have $0.00 of course. :(

439 posts
  • Bought between 50 and 99 items
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 5 000 and 10 000 dollars
Pixelous says

I believe if I contact support via ticket http://support.envato.com/index.php I wil have a conversation there until 15 December when I will receive my money.

Dzinc can you kindly ask them to take a look here as soon as possible?

Kibd regards

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Dzinc Staff says

Hi Pixelous, thank you for the feedback. Rest assured that we are indeed investigating the issue, and will provide an update/clarification in the forums in due course. Your patience is appreciated.

4342 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Envato Staff
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Brazil
  • Grew a moustache for the Envato Movember competition
+4 more
Dzinc Staff says

Hi again Pixelous, Mark has just provided an update in this thread, and it all seems to be sorted out. If you need any further assistance regarding this matter, please let us know in the thread above. Thanks!


Heya All,

The issues with max withdrawals should now to be all sorted.

Apologies for any inconvenience caused and thanks for letting us know so quickly.

Please let support know if you are still experiencing any further probs.

Mark :)
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