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altinkum says

l did upload all the related files for PSD Templates but still says you need to upload Zip file ?

Can somebody help pls.

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CreatingDrew says

Are you sure your screenshots were in a final zip file? If you’d like to submit a support ticket we can try to get to the bottom of it :)

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altinkum says

l did put in folder is well but in zip file and have thumbnail, image preview

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altinkum says

l did send mail to support because no luck with forum, thanks anyway

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CreatingDrew says
l did send mail to support because no luck with forum, thanks anyway

Got your ticket, sent a reply, we’ll figure this out :)

Edit – The devs are doing some quick work at the moment so you might experience a few quirks for a brief period.

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altinkum says

l did reply and tryed more times with different folders but no luck.

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CreatingDrew says
l did reply and tryed more times with different folders but no luck.

Yea, it might be a good idea to hold off for a sec until the devs get a few minor issues sorted out , I’ll have a look at your reply now :)

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altinkum says
l did reply and tryed more times with different folders but no luck.
Yea, it might be a good idea to hold off for a sec until the devs get a few minor issues sorted out , I’ll have a look at your reply now :)

thanks l will wait for your reply

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altinkum says

well tryed how you mentioned on email but no luck, fed up. trying last 2 hours.

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CreatingDrew says
well tryed how you mentioned on email but no luck, fed up. trying last 2 hours.

Sorry Ali, the first time your screenshots were not in a final zip file. It’s getting late here (so I may not be around the queue for much longer tonight, we have staff 7 days a week) but I’ll look for your latest reply now :)

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