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MarkBrodhuber Envato team says

Hey Smudge,

Just a quick note about the support system. Whenever someone responds from our end, the ticket technically gets “closed”, and if you respond back again, it opens back up. Did support staff say “we’re closing this now” or did they just respond and now you’re seeing it’s status set to closed?

Regarding the issue though, my personal suggestion would be to send another take down request to YouTube, but also send it to the file sharing site as well. And when you prepare the take down, you may want to create a proper DCMA take down. You can download and use a generic DCMA take down template using a google search. Or you could try this app FreshKiller that a TF author FreshFace built to help out with the process.

1348 posts
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graphic4444 says

also to monitor piracy of my content, I put all the filenames of my products into “google alerts” so that google emails me whenever a pirate link to one of my products is online, so I can then follow up with a DMCA notice to whatever site is filesharing/listing it.

www.google.com/alerts

I send hundreds of DMCAs a year and it’s a real pain, but they all get responded to. Piracy’s like ‘whack a mole’ game, I wish pirates would get a life. Just think if they took half the effort they did to pirate, and used that for the force of good, like creating original works for sale instead… ah well.

407 posts Motion Graphics and Scrambled Eggs
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smudgethis says

Hey Smudge,

Just a quick note about the support system. Whenever someone responds from our end, the ticket technically gets “closed”, and if you respond back again, it opens back up. Did support staff say “we’re closing this now” or did they just respond and now you’re seeing it’s status set to closed?

Regarding the issue though, my personal suggestion would be to send another take down request to YouTube, but also send it to the file sharing site as well. And when you prepare the take down, you may want to create a proper DCMA take down. You can download and use a generic DCMA take down template using a google search. Or you could try this app FreshKiller that a TF author FreshFace built to help out with the process.

I got no reply from support, I just checked my tickets a day or two after I submitted them and they were all closed. I have managed to get the file removed from the file sharing site but am having major issues with Youtube. They keep replying to my emails (which are filed using their official copyright claim form) saying that I am making a fraudulent claim.

@Graphic4444: That’s a great idea! Will do that now.

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