49 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I tried to send an email at support@designshopify.com but unfortunately the email always returns and can’t be delivered. Where can I get some help for my problems?

Julia

tvlgiao

Hi man,

I’m sorry, we are having a holiday. We will response to you on the next week.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hye, have you seen this theme on Firefox? I try to make a simple customization on CSS, using a firebugs. On firefox, its show changes, but not in chrome and other browser. And i also saw a lots of duplicate style in media, style, global. And on firefox, there is no zooming product image. Have you notice that?

tvlgiao

Hi man,

About duplicate style, sorry, we do not support this. If you have a error displaying, we will fix it for you.

About zooming product image, please send your issues and website admin account to support@designshopify.com, we will check and fix it on the early next week.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, How do I put my FB account, Twitter Acc, Google+, Pinterest info ?

Can I add Instagram acc and logo on the page, and a few other social media icon on it?

Thanks

tvlgiao

Hi man,

Please send a customization request and website admin account to support@designshopify.com, we will make it for you.

Regards

P/S: we are having a holiday, we will reply to you on the next week.

Default-user

Cool. I have sent you guys the staff account ! cheers

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
meevi Purchased

How do I install all of the dummy data? I’m missing it in the upload of the theme. Which zip file should I be uploading shopify?

meevi
meevi Purchased

I uploaded parallax-r20.zip and it’s still missing info. How do I get all the files as you have it in the demo? I’m missing images, contact form, and info.

meevi
meevi Purchased

I have downloaded parallax-r20.zip and it’s still missing images, contact form, cart and a lot of other things. How do I get it to look the same as the demo?

meevi
meevi Purchased

My theme is broken.

tvlgiao

Hi man,

You can not install all of the data same demo. You need add some collection, some products and configure in theme setting. Plese see more userguide or contact to support@designshopify.com, we will make it for you on Monday.

Regards

meevi
meevi Purchased

Well this person has it just like the demo:

http://shellyfashions.com/index.html

And at the top of my page under search and cart…the line is broken. It’s not broken on the website above.

meevi
meevi Purchased

I looked in the user guide already. It still doesn’t explain much on installation. I have also emailed you and got no response.

tvlgiao

Hi man,

Sorry, but our working time is 08:AM-05PM GMT+8, Monday to Friday.

We will install theme for you same demo on the next Monday.

Regards

meevi
meevi Purchased

Ok thank you.

meevi
meevi Purchased

Product page price font size and color not being applied when I edit it. I want the numbers for the price to be larger and change the color.

tvlgiao

Hi man,

Our support team will reply to you.

Regards

meevi
meevi Purchased

I’m still here waiting.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Product page price font size and color not being applied when I edit it. I want the numbers for the price to be larger and change the color.

And search line is broken.

tvlgiao

Hi man,

Please send your issue and website admin account to support@designshopify.com, we will help you.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
jahndoe Purchased

How do I display the “All, Men and Women” links on my collection page (like you have on this page—-> http://cs-parallax.myshopify.com/collections/men-shirts ), they dont show up as selections anywhere in the template? 2. I have created a footer menu but it doesn’t display in the bottom of the web page, why? I have already emailed your support team with this issue. Thank you in advance…

tvlgiao

Hi man,

Please send your issues and website admin account to support@designshopify.com, our support team will help you.

Regards

Default-user
jahndoe Purchased

I sent all requested info including log in details.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I want to put all the pages below to my FOOTER page. At the bottom of the page, like all the other Online shop >> OUR SERVICES

Payment Methods Shipping & Returns FAQ Track My Parcel

and a few more INFORMATION pages on the footer of my website. Can you please help me.

I’ve sent an email to support@designshopify.com, but they replied > “Sorry, this theme not support for this issue. To do this, you can use customer service.”

Anybody willing to help ?

tvlgiao

Hi man,

We can custom it for you, but this is a customize service. You need pay some fee for it.

If you agree, you can contact to our support team.

Regards

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Just uploaded my theme, and there is no Login/Register in my navigation, how do I enable those to match your live preview?

I Emailed you also, thank you in advance for the support.

tvlgiao

Hi man,

Our support team will check it for you.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there

I have also emailed support@designshopify.com and we get a delivery failure with the email.

We are having only two problems. The same problem as branyslav with the product price size etc. Please let me know what email address I can contact support on, as the above email is returning failed to send.

Regards

tvlgiao

Hi man,

Please tell me your email address, we will try to mail to you.

Regards

by
by
by
by
by
by