An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tvlgiao

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tvlgiao:

Technical Support For technical support please mail to:
Magento : support@galathemes.com
Prestashop : support@eggthemes.com
Opencart : support@bossthemes.com
Wordpress : support@wpdance.com
Shopify : support@designshopify.com

Sale Support

For customize services, Outsource project…please mail to:
Magento : contact@galathemes.com
Prestashop : contact@eggthemes.com
Opencart : contact@bossthemes.com
Wordpress : contact@wpdance.com
Shopify : contact@designshopify.com

When you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order. If you dont receive auto-response email, please check and sent email again

Follow us on Twitter to get support update: https://twitter.com/emthemes

Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.

Frequently Asked Questions

While uploading the theme to Shopify I get this error: “Theme does not contain all required files: missing template layout/theme.liquid”

This happens when you are trying to upload the incorrect .zip to Shopify. 99% of the time this happens when the folder that was downloaded from Themeforest was NOT unzipped beforehand.

The file you have to upload to Shopify is parallax_rxx.zip.

How to create Shopify Store

Create your Shopify Online Store http://www.shopify.com/?ref=emthemes

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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