Support for Loom - Multipurpose Responsive WordPress Theme

tommusrhodus

tommusrhodus supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from tommusrhodus:

Before asking support questions:

  • for theme related issues please find my documentation in the Item Main Package archive, it’s really accurate and detailed
  • for known issues please check my profile page
  • for third party plugins or extensions, you must contact the plugin developer first
  • if reporting an issue, please check my profile page for a detailed error reporting guidance

Support is provided when:

  • clients qualify for support only if they act according to Envato terms and conditions and when only have acknowledged the Envato Knowledge Base Basics
  • answering questions on theme features or issues not covered in my documentation
  • providing updates and fixes, or sometimes nightly builds in case of critical issues
  • providing quick customizations, only if it is a matter of minutes. This is at my discretion
Support is NOT provided for:
  • customization services or any other custom work beyond 2 – 3 mins
  • HTML, JS, PHP, CSS basics
  • Wordpress installation and / or administration
  • server diagnostics, maintenance or any other server related service
  • third party plugins, extensions or any other third party software

When Leaving a Ticket:

  • Have your purchase code ready & verify your purchase
  • Always provide a site URL, you will be asked to anyway
  • Disable all non-theme-recommended plugins
  • Be as descriptive as possible, use screenshots etc.
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