An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by rayoflightt

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from rayoflightt:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to set contact form and submit form to work on your hosting?

In sendEmail.php and submit.php file replace all example sentences with proper data for your hosting company. For examle: YOUR HOSTING EMAIL should be replaced with something like admin@yourdomain.com etc… Always add text inside brackets as example text is added.

If you don’t know your hosting data then ask your hosting support to help you with that and show them these files.

How to add image for logo that is wider compared to current logo image?

Find this in index.html:

<section class=”logo span3”> logo </section>

<nav class=”menudesktop span9”>

and change classes span3 and span9. If you want to have wider logo image then add span4 and span8 classes instead of current classes (span3 and span9).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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