165 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain
mauriha Purchased

Hi, my website http://www.almazarasancristobal.com/ that practically finished, but with these versions

123 Medicine v1.1.2 / Wordpress:3.8.3 / Woocommerce 2.1.2

if you update all the day, I can have problems?? thanks

lidplussdesign

Hello mauriha,

Latest theme version v1.2 had significant modifications, i’m sorry but we cant guarantee anything,

Thank you

  • Bought between 50 and 99 items
  • France
  • Has been a member for 2-3 years

Hello, since I installed WPM, shortcodes doesn’t work. I then uninstalled WPML but it is always the same. Sorry for my english, I’m french.

lidplussdesign

Hello KDesign75,

Which one of theme version do you use?

Please provide url of your project,

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi there,

I’m looking to change the background color of the site in the 940 fixed. I want the inner content to remain white, but the bordering color to be changed.

I would also like to change the background color of the title and breadcrumb sections as well.

I’ve tried in the CSS, but I can’t figure it out. Any thoughts?

lidplussdesign

Hello ddandreo,

We very sorry but we don’t provide css customizations for our themes,

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! Password recovery does not work, no errors on a non-existent email, no letters to the post office does not send

lidplussdesign

Hello Stunnock,

Are you speaking about “Lost Password” function?

Please provide more details,

Thank you

Default-user

Yes, you can see here http://peymate.ru/my-account/lost-password/ (my site) and here http://www.almazarasancristobal.com/mi-cuenta/Olvid%C3%B3-su-contrase%C3%B1a/ (mauriha site), so if you submit this form you will be redirected back to my-account page without any messages,alerts, and email with password

lidplussdesign

Hello Stunnock,

We will contact you within 24 hours about this issue.

Thank you

Default-user
Stunnock Purchased

Thank you for your prompt decision! Everything works =)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I am interested in buying your theme but nt sure if it hás what I need

here are the features I have in mind for my shop/blog site

Looking forward to hear from you

What things we need on a site: Blog Product Review Layered Search (after searching can eliminate products we don’t need) Checkout showing product images 7. Discounts: a. Promotional Discounts b. Voume Discounts c. Refund Vouchers Discount / Coupons VIP Customers (different prices) – Tiered Pricing Newsletters Specials (of the week) Order Tracking (Backorder, Shipped, packed, etc) Shipping Calculator Upsale (other people bought this…. or products you might also like) SSL Checkout Shipping cost Calculator (Australian POST)

Kind Regards

Rod

lidplussdesign

Hello rodolfodasilva,

I’m sorry default woocommerce plugin doesn’t have all this functions

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • United States

I am trying to install the required plugins for this theme, and I keep getting this error for the logo carousel:

Download failed. A valid URL was not provided.

Also, your dummy data for this theme keeps failing to import.

I am doing this on a fresh install of WP. No pages, no posts, no other themes, or plugins have been installed/created.

lidplussdesign

Hello brittanysadorra

How did you install the theme? please try to remove your current theme version (123medicine) and reupload it by using wordpress theme uploader,

Thank you

Default-user

It was uploaded using the wp theme uploader

lidplussdesign

Hello brittanysadorra,

Please provide us your data we will look your issue http://support.lpd-themes.com/provide-us-your-data/

Thank you

Default-user

I’m sorry, I only have the URL username and password. I don’t know the FTP and I’m not at my desk to pull that info. I don’t understand why your files are invalid though. It is not the installation. It is the files itself.

lidplussdesign

Hello brittanysadorra,

Please try to increase “upload_max_filesize 24M” and “post_max_size 24M” on your server,

I’m sorry we can’t explain the fact why you have this errors

Thank you

Default-user

No, you are not understanding. It says “a valid URL is not found”

Nothing to do with size, but I increased it “for grins.” Nothing. This is getting ridiculous. It’s your product, and this question should be answered.

Default-user

This is becoming a horrible theme and a horrible author.

lidplussdesign

Hello brittanysadorra,

Please provide us your data we will look your issue http://support.lpd-themes.com/provide-us-your-data/

If you are not able to provide us data how can we help you,

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • United States

Also, the theme states that VIsual Composer is included. However, it will not let me update to the most recent version as it says I have to purchase Visual Composer. ???

lidplussdesign

Hello brittanysadorra,

Current theme version has license for Visual Composer v4.1.2

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

unable to install logo carousel plugin i dont find it wordpress return error while installing it can you help please?

lidplussdesign

Hello vbizsoft,

Please provide wp-admin via themeforest contact form http://themeforest.net/user/lidplussdesign

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Pre-purchase question please; do you have a built in repeat prescription option, where customers can reorder their last prescription?

lidplussdesign

Hello 312Media,

I’m sorry we are not sure we understand what you mean, please more details,

Thank you

Default-user

being a medical based site, I would want to be able to recieve medicine orders from the customer. When they collect the medicine and pay for it then I want the customer to be able to re-order the same medicine again if they need?

lidplussdesign

Hello 312Media,

I’m sorry default woocommerce plugin doesn’t have these functions, you will need an additional plugin for this function,

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I need to extend the font selection for a specific client that wants another google font not one of your 25 or so pre-loaded. Please advise.

lidplussdesign

Hello JustinWide,

Please find all available fonts in theme options http://lpd-themes.d.pr/6cUN, i’m sorry but any another font is possible to add only by editing the code,

Thank you

Default-user

I know that and why i asked the questions. I had a guy try to add some things in code and it just got worse, I’ll look more into it.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi there,

Using your theme for the following site: http://tinyurl.com/ku2hdam

Just wondering how to make the nav bar as wide as the header and content? Thanks!

lidplussdesign

Hello ddandreo,

I’m very sorry we don’t provide customization service,

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I’ve purchase this product but the Logo Carousel product is out of date and not working. There is no product of the name Logo Carousel in the WordPress plugin directory. WPBakery is also out of date and the instructions indicate to download the latest version from CodeCanyon, but that download is only available for purchase. From where can I get the updates to these products?

lidplussdesign

Hello cshaffstall,

1.) Please explain what do you mean “Logo Carousel” doesn’t work, what problems do you have with this plugin

2.) I’m sorry but theme has licenses only for Visual Composer v4.1.2 and Logo Carousel – WordPress Logos Showcase v0.2

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

No help in two days…hopefully they are working to fix some of these things ASAP.

lidplussdesign

Hello JustinWide,

Please find all available fonts in theme options http://lpd-themes.d.pr/6cUN, i’m sorry but any another font is possible to add only by editing the code,

Thank you

  • Bought between 50 and 99 items
  • Europe
  • Exclusive Author
  • Has been a member for 6-7 years
  • Referred between 50 and 99 users
  • Sold between 10 000 and 50 000 dollars

Hello, how can I make all thumbs to have same size (per height) ? It’s a little bit strange, becouse I set the values from settings>media and also used already Regen. Thumbnails to make them all same size..but no effect. Also, for the woocommerce product categories widget (slider), is there a way to make all categories expanded?

Thank you.

lidplussdesign

Hello bataglia,

I’m sorry your account doesn’t have theme license, please contact us via http://support.lpd-themes.com/ support forum

Thank you

bataglia

What license do I need, when I bought the theme here? (with my account – bataglia). Please check twice, I have the badge purchased also.

lidplussdesign

Hello bataglia,

Our apologies, we haven’t noticed that you are writing in “123Medicine” comments now, you posted your topic first time in “123Theme” comments http://lpd-themes.d.pr/EJXF

1.) Are you talking about product thumbnails?

2.) It’s possible by editing the code only.

Thank you

bataglia

No problem. Yes, it’s about product thumbnails; for the second questions can you tell me what file (name) to edit?

lidplussdesign

Hello bataglia,

For thumbnails you have to use 580×580px (square), 580×773px (portrait) minimal dimensions http://lpd-themes.d.pr/JS0k,

or you can use “default” thumbnail type in “Theme Options” => “Shop Settings” with “Product Image Sizes” in woocommerce settings http://lpd-themes.d.pr/34A3

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Romania

Hi there, I have the same problem with the logo carousel v0.2 … error … “Downloading install package from /home/rpho**/public_html/demo/wp-content/themes/123medicine/plugins/at-logocarousel.zip…

Download failed. A valid URL was not provided.

Return to Required Plugins Installer”

can you help please?

lidplussdesign

Hello InTimeDesign,

Please provide wp-admin via themeforest contact form http://themeforest.net/user/lidplussdesign, we will look your issue,

Thank you

  • Bought between 50 and 99 items
  • Europe
  • Exclusive Author
  • Has been a member for 6-7 years
  • Referred between 50 and 99 users
  • Sold between 10 000 and 50 000 dollars

Hello, when I click on a category or subcategory from product categories widget, the sidebar is on right side. When I click on a product, or any other page the sidebar is on left. How can I make to be on left side for all? Is there an option for archive-product.php to do this?

lidplussdesign

Hello bataglia,

I’m sorry these is no these options for product categories, it’s possible to do only by editing the code,

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
BAD311 Purchased

I cannot install Logo Carousel v0.2.

I also cannot import dummy-data, it fails on step-2 and reports Internal Server Error. My post max and upload file size is set to 100Mb.

I just sent login credentials to my WordPress via http://themeforest.net/user/lidplussdesign

Please resolve issue ASAP. Very frustrating! :-(

lidplussdesign

Hello BAD311,

Do you use standard wordpress importer?

I’m sorry theme has minor issue with logo carousel plugin, we have installed and activated it for you http://lpd-themes.d.pr/mGOT

Thank you

Default-user
BAD311 Purchased

Tools > Import > WordPress > Browse > Select File > Click Upload file & import > Use ADMIN as default user, import photos/data as well

This results in Server Connection Error.

Default-user
BAD311 Purchased

This is BS we cannot install the theme. Please fix import data issue ASAP.

lidplussdesign

Hello BAD311,

We believe the problem is hiding in server settings, we recommend you to contact with hosting supports, and explain the situation,

or

Please try to use 2nd restore method http://lpd-themes.d.pr/iZlZ

Thank you

Default-user
BAD311 Purchased

I will try Backup Buddy, it looks like a lot of work though. I’ll report back.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Urgent Help Now,

I have purchased this theme and it is giving me headache installing the .zip file: always message:

Are you sure you want to do this, click here.

Immediate support pls

lidplussdesign

Hello Rigtdrug,

1.) Please make sure your server has “upload_max_filesize 24M” and “post_max_size 24M” http://lpd-themes.d.pr/QMEX

2.) Please try to use ftp client for uploading http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do http://lpd-themes.d.pr/k91F

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Urgent Help Now,

I have purchased this theme and it is giving me headache installing the .zip file: always message:

Are you sure you want to do this, click here.

Immediate support pls

lidplussdesign

Hello Rigtdrug,

1.) Please make sure your server has “upload_max_filesize 24M” and “post_max_size 24M” http://lpd-themes.d.pr/QMEX

2.) Please try to use ftp client for uploading http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do http://lpd-themes.d.pr/k91F

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello I have purchased your theme and cannot install it for more than 2 days trial. Can someone help. Message: do you want to do this, try later..

lidplussdesign

Hello Rigtdrug,

1.) Please make sure your server has “upload_max_filesize 24M” and “post_max_size 24M” http://lpd-themes.d.pr/QMEX

2.) Please try to use ftp client for uploading http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do http://lpd-themes.d.pr/k91F

Thank you

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