An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I have typed image URLs in the slideshow options, but I can’t see images in slideshow
Please read the documentation chapter 6.4 Notable Includes
PLEASE NOTE: you might need change rights for /1GLMobile/includes/cahce folder to allow timthumb to cache cropped images. Without this simple tune images will not be cropped and will not be displayed in the slideshow!
So please set the appropriate access rights for this folder. Timthumb script needs it to crop images for the slideshow.
Can I use my current wordpress theme for the normal computer viewing and this for my mobile users?
Yes it’s possible! This plugin will help you:
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.