An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by virtuti

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from virtuti:

Good morning, ladies and gentlemen!

Here are a few notes about my manner to assist in questions related to my themes and templates.
  • Please communicate via comment box solely. No replies via email-sorry.
  • Please do not send me letters on Friday-Saturday (Shabbat). Thank you!
  • Please note: any customisation work is temporarily unavailable.
  • Please take into consideration: I keep the right to reply only those letters where tone is polite and subject of the question refers to the template/theme directly. Thank you!

I am out of work (Passover week).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.