An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by webcreations907
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where is documentation located?
Download the “Main File(s)” from your download page on Themeforest. Unzip the downloaded zip file and go into folders ninezeroseven_WP_v2.6/Documentation/ and open index.html in your web browser.
Page Sections box not showing on Wordpress Menus page?
In the top far right corner of you Wordpress menus page click on “Screen Options” and put a check next to “Page Sections” and it will show up.
How to order page sections on front page
The page sections can be re-arranged on the front page by re-arranging your menu on the WordPress menus page.
Videos not showing up in post/shortcodes?
For videos use the below link type for shortcodes and post option, which are their embed link types
Failed install missing style.css sheet message?
Unzip the file you downloaded from Themeforest inside that file you’ll find a zip file called ninezeroseven_v2.6.zip this is the file you need to upload through your Wordpress themes page.
How to to update theme?
As long as you haven’t edited any of the theme files. Just delete the old version, upload and activate the new version which you can get by re-downloading the theme from your downloads section on Themeforest.
How to Insert Cute3d slider in header like preview
2- Copy the slider shortcode.
3- Go to Theme Options > Header Options and select the “Custom Header” from the drop down menu and paste the below into the “Custom Header Code” box. Make sure to replace [cuteslider id=”1”] with your slider shortcode.
[container] [full] [padding_box top="140" bottom="30"] [cuteslider id="1"] [/padding_box] [/full] [/container]
4- Save Theme Options
List of recent Updates
Version 18.104.22.168 (4-09-14) ////////////////////////////// Fix: Description,title,logo bug in video header == CHANGED FILES == ninezeroseven/style.css ninezeroseven/assets/php/header-full-slider.php ninezeroseven/assets/php/header-full-video.php ninezeroseven/assets/php/header-full-video-vimeo.php Version 22.214.171.124 (4-04-14) ////////////////////////////// Added: Flexslider speed & autostart option Improved: Video Header Loading Fixed: multiple portfolio,works,and team display Updated: TGM Plugin Class == CHANGED FILES == ninezeroseven/style.css ninezeroseven/assets/php/custom-js.php ninezeroseven/assets/php/header-full-video.php ninezeroseven/assets/php/shortcodes.php ninezeroseven/assets/php/featured-image.php ninezeroseven/assets/php/class-tgm-plugin-activation.php ninezeroseven/admin/functions/functions.options.php Version 126.96.36.199 (4-02-14) ////////////////////////////// Fixed: Custom Header Option not displaying after update == CHANGED FILES == ninezeroseven/style.css ninezeroseven/assets/php/custom-header.php Version 3.1.5 (3-29-14) ////////////////////////////// Added Starter Child Theme Added HTML5 Video Backgrounds for Parallax Sections Added Parallax color overlay Updated Language Files Updated Revolution Slider == CHANGED FILES == ninezeroseven/style.css ninezeroseven/functions.php ninezeroseven/mobile-media-queries.css ninezeroseven/assets/js/main.js ninezeroseven/assets/js/scripts.js ninezeroseven/assets/js/flashmediaelement.swf <--ADDED ninezeroseven/assets/css/layout.css ninezeroseven/assets/php/meta-boxes.php ninezeroseven/assets/php/shortcodes.php ninezeroseven/assets/php/parallax-section.php ninezeroseven/assets/php/install-plugins.php ninezeroseven/admin/assets/js/upload-meta-box.js ninezeroseven/admin/functions/functions.php Version 3.1.4 (1-10-14) ////////////////////////////// Added Support for gif's in galleries/post sliders Added captions to prettyPhoto, these are set in media library Added more compatible link structures for youtube/vimeo when adding videos Updated Revolution Slider v4.1.4 Updated lang files == CHANGED FILES == ninezeroseven/style.css ninezeroseven/functions.php ninezeroseven/assets/js/main.js ninezeroseven/assets/php/featured-image.php ninezeroseven/assets/php/meta-boxes.php ninezeroseven/assets/php/portfolio.php ninezeroseven/assets/php/filtered-portfolio.php ninezeroseven/assets/php/iso-filtered-portfolio.php ninezeroseven/assets/php/custom-widgets.php ninezeroseven/assets/php/recent-works.php ninezeroseven/assets/php/shortcodes.php ninezeroseven/assets/php/plugins/* ninezeroseven/languages/* ninezeroseven/admin/assets/js/upload-meta-box.js Version 3.1.3 (12-1-13) ////////////////////////////// Update Rev Slider 4.1 Update Cute Slider Bug fix Author page == CHANGED FILES == ninezeroseven/functions.php ninezeroseven/author.php ninezeroseven/style.css ninezeroseven/php/plugins/* ninezeroseven/languages/* Version 3.1.2 (11-24-13) ////////////////////////////// Uber Menu Support Volume control for start added to ThemeOptions Added window link target to full slider ThemeOptions New Demo's Sample data Added Added Sample Rev Slider import for new demo == CHANGED FILES == Version 3.1.1 (11-14-13) ////////////////////////////// Added: Ability to change contact forms error messages. Also changed to wp_mail() function. Added: Exclude Page Section from menu ability, while still displaying on front page Fixed: Excerpt length of 0 for portfolio and works Updated Revolution Slider Updated Documentation Updated .PO file == CHANGED FILES == ninezeroseven/style.css ninezeroseven/functions.php ninezeroseven/archive.php ninezeroseven/mobile-media-queries.css ninezeroseven/assets/js/contact-form.js ninezeroseven/assets/php/shortcodes.php ninezeroseven/assets/php/custom-styles.php ninezeroseven/assets/php/header-full-slider.php ninezeroseven/languages/* Version 3.1 (11-6-13) ////////////////////////////// Updated Revolution Slider Updated .PO file Fixed issue with video header on Safari 7 Mavericks Fixed UL issue in post editor == CHANGED FILES == Version 3.0.9 (10-26-13) ////////////////////////////// Bug fix for post sliders == CHANGED FILES == functions.php style.css Version 3.0.8 (10-20-13) ////////////////////////////// Added Font Awesome Icons Added Unlimited Sidebar Feature To Theme Options Panel Added Sidebar shortcode Added Post, Portfolio, Works page template select option Added Post, Portfolio, Works sidebar select option Added Font Awesome Icon list short code Added Font Awesome Icon short code Added Image Settings/Sizing to Theme Options panel Fixed Android mobile menu icon display == CHANGED FILES == Version 3.0.7 (10-9-13) ////////////////////////////// Fixed issue with menu items that have target new window Added parallax adjust on browser resize == CHANGED FILES == ninezeroseven/assets/php/custom-styles.php ninezeroseven/assets/js/main.js ninezeroseven/style.css Version 3.0.6 (10-8-13) ////////////////////////////// Added New Mobile Menu Option == CHANGED FILES == ninezeroseven/admin/classes/class.options_machine.php ninezeroseven/admin/functions/functions.options.php ninezeroseven/admin/functions/functions.php ninezeroseven/assets/php/custom-styles.php ninezeroseven/assets/css/layout.css ninezeroseven/assets/css/base.css ninezeroseven/assets/css/nzs-custom-media.css ninezeroseven/assets/js/main.js ninezeroseven/functions.php ninezeroseven/header.php ninezeroseven/style.css Version 3.0.5 (9-28-13) ////////////////////////////// Added pricing table image Added 0.0 for Parallax speed Added Parallax Speed in Theme Options for parallax header Added team categories Removed padding on full width pages == CHANGED FILES == ninezeroseven/assets/img/theme/best.png ninezeroseven/assets/php/shortcodes.php ninezeroseven/assets/php/meta-boxes.php ninezeroseven/assets/php/custom-js.php ninezeroseven/assets/php/team-members.php ninezeroseven/assets/php/post-types.php ninezeroseven/admin/classes/class.options_machine.php ninezeroseven/admin/functions/functions.options.php ninezeroseven/single-full.php ninezeroseven/single-portfolio-full.php ninezeroseven/single-works-full.php ninezeroseven/index.php Version 3.0.4 (9-17-13) ////////////////////////////// Bug Fix: WPML related Theme Options weren't all saving. Now fixed. == Changed File == ninezeroseven/admin/functions/functions.admin.php Version 3.0.3 (9-15-13) ////////////////////////////// Added scrollable link class for links/scroll effect Added 2,3,4 Team Member row option(Theme Options) Added Optional Team Member link field Added Loop option for video headers(Youtube/Vimeo) Added wpml-confix.xml file for WPML plugin for sliders and other text strings Fixed Required section name of Blog, this no longer need can be called whatever you'd like. Fixed Clear contact form fields after submitting Fixed IE10 gallery filter bug Fixed Full Screen Slider special characters Fixed heading tag shortcode color bug Updated Revolution Slider to current Updated Cute 3D Slider to current == CHANGED FILES == - style.css - assets/js/*(all) - assets/php/custom-styles.php - assets/php/header-full-slider.php - assets/php/header-full-video.php - assets/php/header-full-video-vimeo.php - assets/php/team-members.php - assets/php/meta-boxes.php - admin/functions/functions.options.php - admin/functions/functions.interface.php - admin/classes/class.options_machine.php - wpml-config.xml Version 3.0.2 (8-9-13) ////////////////////////////// Updated compatibility WP 3.6 == CHANGED FILES == - style.css - assets/css/layout.css - assets/php/class-tgm-plugin-activation.php - assets/php/install-plugins.php - admin/classes/class.options_machine.php - admin/functions/functions.php ~~~July-29-2013~~~ V3.0.1 ////////////////////////////// Fixed: 404 blog category error Change Files assets/php/post-types.php ~~~June-30-2013~~~ V3.0 ////////////////////////////// Added Video Header supports youtube and vimeo Added Isotype plugin option added Added drag/drop gallery for sliders and image galleries Added Recent Works Categories Added shortcode for works and portfolio to display only category Added Linkable icon on services Added Page Layouts for post,portfolio,works Added option to disable photo popup link for works/portfolio Updated entire theme options Updated Sample Data and sample theme options Updated documentation Updated Revolution slider to latest version Updated PrettyPhoto to latest version Fixed various issues/bugs == CHANGED FILES == - ALL ~~~June-14-2013~~~ V2.6.2 -- Removed twitter widget Since Twitter updated their API this sidebar widget no longer worked. -- Fixed Portfolio issue Small bug fixed relating to items being cut off in certain browsers/operating systems -- Update Translation files Some more strings were added for translating. ~~CHANGED FILES~~~ archive.php auther.php category.php no-results.php single.php style.css functions.php assets/css/layout.css assets/php/blog-front.php assets/php/custom-widgets.php assets/js/main.js admin/functions/functions.admin.php admin/functions/functions.php languages/ ~~~Apr-6-2013~~~ V2.6 Added Revolution Slider Added Cute 3D Slider Added Custom Header Option Added Target window for social links Added Contact Form Label edits Added Custom Page/Parallax Selects for Portfolio/works Added External link icon for portfolio/works Added WP Editor UL style(circle,disc,square) selector Fixed Unclosed Tags in Portfolio/Works Updated Translation Files +++CHANGED FILES+++ style.css mobile-media-queries.css single-portfolio.php single-recent-works.php functions.php assets/php/team-memebers.php assets/php/shortcodes.php assets/php/install-plugins.php assets/php/class-tgm-plugin-activation.php assets/php/custom-header.php assets/php/custom-styles.php assets/php/custom-widgets.php assets/php/meta-boxes.php assets/php/feature-image.php assets/php/recent-works.php assets/php/portfolio.php assets/img/theme/icon-web-link.png assets/css/base.css assets/css/layout.css assets/css/nzs-custom-media.css languages/default.po languages/default.mo ~Folders~ ADDED: assets/plugins REPLACED: admin ~~~Apr-1-2013~~~ V2.5 Fixed Ipad/iphone issue in parallax sections Improved parallax effect on desktops ~~~Mar-19-2013~~~ V2.4 Added 2 level sub nav with color options Added Portfolio display options -- By title -- By ID -- By Date -- Random -- Ascending -- Descending Add Parallax Options -- Speed Movement -- Height -- Repeat, No Repeat, cover ~~~Mar-19-2013~~~ V2.3 Fixed search form ~~~Mar-13-2013~~~ V2.2 Added Optional Responsiveness option on/off Added Header Logo To Full Screen Slider & Parallax Header Added 7 Transitions to Full Screen Slider Added Clickable images to full screen slider and flex slider header options Added Color options for all headers ~~~Mar-11-2013~~~ V2.1 Added 3 or 4 column display to portfolio/works Added option hide link page link/icon Added special/accented character support for portfolio filter ~~~Mar-6-2013~~~ V2.0 Added Works/Portfolio Single Pages Added Page Section Sorting Added Unlimited Slides/Sorter Full Screen Slider Header Added Portfolio Multiple Filter Support Added New Image Hover Added Social Icons Added More Theme Options Fixed Footer text shortcodes Fixed Ipad Parallax Header Option ~~~Feb-25-2013~~~ Added Page Sections to wordpress admin menu page, made when you click "view" on page sections takes, you to home page were that section is. -----Affected files ----- /page-sections.php /functions.php /header.php /style.css assets/php/post-types.php assets/php/page-sections.php assets/php/custom-js.php ~~~Feb-23-2013~~~ logo bug -----Affected files ----- -- assets/php/custom-styles.php ~~~Feb-22-2013~~~ - Added Recent works video/gallery -----Affected files ----- -- assets/php/recent-works.php -- assets/php/meta-boxes.php -- languages/default.po -- languages/default.mo ~~~Feb-21-2013~~~ - Update Files (google nav fix) ~~~Feb-21-2013~~~ - Released
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.