An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by webcreations907

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from webcreations907:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues

Visit On Support Forum For Support/Request

Thanks

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is documentation located?

Download the “Main File(s)” from your download page on Themeforest. Unzip the downloaded zip file and go into folders ninezeroseven_WP_v2.6/Documentation/ and open index.html in your web browser.

Page Sections box not showing on Wordpress Menus page?

In the top far right corner of you Wordpress menus page click on “Screen Options” and put a check next to “Page Sections” and it will show up.

How to order page sections on front page

The page sections can be re-arranged on the front page by re-arranging your menu on the WordPress menus page.

:)

Videos not showing up in post/shortcodes?

For videos use the below link type for shortcodes and post option, which are their embed link types

Vimeo


http://player.vimeo.com/video/7449107?title=0&byline=0&portrait=0

Youtube


http://www.youtube.com/embed/NJUPbhVMgaw

Failed install missing style.css sheet message?

Unzip the file you downloaded from Themeforest inside that file you’ll find a zip file called ninezeroseven_v2.6.zip this is the file you need to upload through your Wordpress themes page.

How to to update theme?

As long as you haven’t edited any of the theme files. Just delete the old version, upload and activate the new version which you can get by re-downloading the theme from your downloads section on Themeforest.

How to Insert Cute3d slider in header like preview

1- Create the slider, I used 960×400 image size.
2- Copy the slider shortcode.
3- Go to Theme Options > Header Options and select the “Custom Header” from the drop down menu and paste the below into the “Custom Header Code” box. Make sure to replace [cuteslider id=”1”] with your slider shortcode.

[container]
[full]
[padding_box top="140" bottom="30"]
[cuteslider id="1"]
[/padding_box]
[/full]
[/container]


4- Save Theme Options

List of recent Updates

Updates


Version 3.1.5.3 (4-09-14)
//////////////////////////////
Fix: Description,title,logo bug in video header

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/assets/php/header-full-slider.php
ninezeroseven/assets/php/header-full-video.php
ninezeroseven/assets/php/header-full-video-vimeo.php

Version 3.1.5.2 (4-04-14)
//////////////////////////////
Added: Flexslider speed & autostart option
Improved: Video Header Loading
Fixed: multiple portfolio,works,and team display
Updated: TGM Plugin Class

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/assets/php/custom-js.php
ninezeroseven/assets/php/header-full-video.php
ninezeroseven/assets/php/shortcodes.php
ninezeroseven/assets/php/featured-image.php
ninezeroseven/assets/php/class-tgm-plugin-activation.php
ninezeroseven/admin/functions/functions.options.php

Version 3.1.5.1 (4-02-14)
//////////////////////////////

Fixed: Custom Header Option not displaying after update

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/assets/php/custom-header.php

Version 3.1.5 (3-29-14)
//////////////////////////////

Added Starter Child Theme
Added HTML5 Video Backgrounds for Parallax Sections
Added Parallax color overlay

Updated Language Files
Updated Revolution Slider

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/functions.php
ninezeroseven/mobile-media-queries.css
ninezeroseven/assets/js/main.js
ninezeroseven/assets/js/scripts.js
ninezeroseven/assets/js/flashmediaelement.swf <--ADDED
ninezeroseven/assets/css/layout.css
ninezeroseven/assets/php/meta-boxes.php
ninezeroseven/assets/php/shortcodes.php
ninezeroseven/assets/php/parallax-section.php
ninezeroseven/assets/php/install-plugins.php
ninezeroseven/admin/assets/js/upload-meta-box.js
ninezeroseven/admin/functions/functions.php

Version 3.1.4 (1-10-14)
//////////////////////////////

Added Support for gif's in galleries/post sliders
Added captions to prettyPhoto, these are set in media library 
Added more compatible link structures for youtube/vimeo when adding videos
Updated Revolution Slider v4.1.4
Updated lang files

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/functions.php
ninezeroseven/assets/js/main.js
ninezeroseven/assets/php/featured-image.php
ninezeroseven/assets/php/meta-boxes.php
ninezeroseven/assets/php/portfolio.php
ninezeroseven/assets/php/filtered-portfolio.php
ninezeroseven/assets/php/iso-filtered-portfolio.php
ninezeroseven/assets/php/custom-widgets.php
ninezeroseven/assets/php/recent-works.php
ninezeroseven/assets/php/shortcodes.php
ninezeroseven/assets/php/plugins/*
ninezeroseven/languages/*
ninezeroseven/admin/assets/js/upload-meta-box.js

Version 3.1.3 (12-1-13)
//////////////////////////////
Update Rev Slider 4.1
Update Cute Slider
Bug fix Author page

== CHANGED FILES ==
ninezeroseven/functions.php
ninezeroseven/author.php
ninezeroseven/style.css
ninezeroseven/php/plugins/*
ninezeroseven/languages/*

Version 3.1.2 (11-24-13)
//////////////////////////////
Uber Menu Support
Volume control for start added to ThemeOptions
Added window link target to full slider ThemeOptions
New Demo's Sample data Added
Added Sample Rev Slider import for new demo

== CHANGED FILES ==

Version 3.1.1 (11-14-13)
//////////////////////////////
Added: Ability to change contact forms error messages. Also changed to wp_mail() function.
Added: Exclude Page Section from menu ability, while still displaying on front page
Fixed: Excerpt length of 0 for portfolio and works
Updated Revolution Slider
Updated Documentation
Updated .PO file

== CHANGED FILES ==
ninezeroseven/style.css
ninezeroseven/functions.php
ninezeroseven/archive.php
ninezeroseven/mobile-media-queries.css
ninezeroseven/assets/js/contact-form.js
ninezeroseven/assets/php/shortcodes.php
ninezeroseven/assets/php/custom-styles.php
ninezeroseven/assets/php/header-full-slider.php

ninezeroseven/languages/*

Version 3.1 (11-6-13)
//////////////////////////////
Updated Revolution Slider
Updated .PO file
Fixed issue with video header on Safari 7 Mavericks
Fixed UL issue in post editor

== CHANGED FILES ==

Version 3.0.9 (10-26-13)
//////////////////////////////
Bug fix for post sliders

== CHANGED FILES ==
functions.php
style.css

Version 3.0.8 (10-20-13)
//////////////////////////////
Added Font Awesome Icons
Added Unlimited Sidebar Feature To Theme Options Panel
Added Sidebar shortcode
Added Post, Portfolio, Works page template select option
Added Post, Portfolio, Works sidebar select option
Added Font Awesome Icon list short code
Added Font Awesome Icon short code
Added Image Settings/Sizing to Theme Options panel

Fixed Android mobile menu icon display

== CHANGED FILES ==

Version 3.0.7 (10-9-13)
//////////////////////////////
Fixed issue with menu items that have target new window
Added parallax adjust on browser resize

== CHANGED FILES ==
ninezeroseven/assets/php/custom-styles.php
ninezeroseven/assets/js/main.js
ninezeroseven/style.css

Version 3.0.6 (10-8-13)
//////////////////////////////
Added New Mobile Menu Option

== CHANGED FILES ==
ninezeroseven/admin/classes/class.options_machine.php
ninezeroseven/admin/functions/functions.options.php
ninezeroseven/admin/functions/functions.php
ninezeroseven/assets/php/custom-styles.php
ninezeroseven/assets/css/layout.css
ninezeroseven/assets/css/base.css
ninezeroseven/assets/css/nzs-custom-media.css
ninezeroseven/assets/js/main.js
ninezeroseven/functions.php
ninezeroseven/header.php
ninezeroseven/style.css

Version 3.0.5 (9-28-13)
//////////////////////////////
Added pricing table image
Added 0.0 for Parallax speed
Added Parallax Speed in Theme Options for parallax header
Added team categories

Removed padding on full width pages

== CHANGED FILES ==
ninezeroseven/assets/img/theme/best.png
ninezeroseven/assets/php/shortcodes.php
ninezeroseven/assets/php/meta-boxes.php
ninezeroseven/assets/php/custom-js.php
ninezeroseven/assets/php/team-members.php
ninezeroseven/assets/php/post-types.php
ninezeroseven/admin/classes/class.options_machine.php
ninezeroseven/admin/functions/functions.options.php
ninezeroseven/single-full.php
ninezeroseven/single-portfolio-full.php
ninezeroseven/single-works-full.php
ninezeroseven/index.php

Version 3.0.4 (9-17-13)
//////////////////////////////
Bug Fix: WPML related Theme Options weren't all saving. Now fixed. :)

== Changed File ==
ninezeroseven/admin/functions/functions.admin.php

Version 3.0.3 (9-15-13)
//////////////////////////////
Added scrollable link class for links/scroll effect
Added 2,3,4 Team Member row option(Theme Options)
Added Optional Team Member link field
Added Loop option for video headers(Youtube/Vimeo)
Added wpml-confix.xml file for WPML plugin for sliders and other text strings
Fixed Required section name of Blog, this no longer need can be called whatever you'd like.
Fixed Clear contact form fields after submitting
Fixed IE10 gallery filter bug
Fixed Full Screen Slider special characters
Fixed heading tag shortcode color bug
Updated Revolution Slider to current
Updated Cute 3D Slider to current

== CHANGED FILES ==
- style.css
- assets/js/*(all)
- assets/php/custom-styles.php
- assets/php/header-full-slider.php
- assets/php/header-full-video.php
- assets/php/header-full-video-vimeo.php
- assets/php/team-members.php
- assets/php/meta-boxes.php
- admin/functions/functions.options.php
- admin/functions/functions.interface.php
- admin/classes/class.options_machine.php
- wpml-config.xml

Version 3.0.2 (8-9-13)
//////////////////////////////
Updated compatibility WP 3.6

== CHANGED FILES ==
- style.css
- assets/css/layout.css
- assets/php/class-tgm-plugin-activation.php
- assets/php/install-plugins.php
- admin/classes/class.options_machine.php
- admin/functions/functions.php

~~~July-29-2013~~~ V3.0.1
//////////////////////////////
Fixed: 404 blog category error

Change Files
assets/php/post-types.php

~~~June-30-2013~~~ V3.0
//////////////////////////////
Added Video Header supports youtube and vimeo
Added Isotype plugin option added
Added drag/drop gallery for sliders and image galleries
Added Recent Works Categories
Added shortcode for works and portfolio to display only category
Added Linkable icon on services
Added Page Layouts for post,portfolio,works 
Added option to disable photo popup link for works/portfolio

Updated entire theme options
Updated Sample Data and sample theme options
Updated documentation
Updated Revolution slider to latest version
Updated PrettyPhoto to latest version

Fixed various issues/bugs

== CHANGED FILES ==
- ALL

~~~June-14-2013~~~ V2.6.2
-- Removed twitter widget
Since Twitter updated their API this sidebar widget no longer worked.

-- Fixed Portfolio issue 
Small bug fixed relating to items being cut off in certain browsers/operating systems

-- Update Translation files
Some more strings were added for translating.

~~CHANGED FILES~~~
archive.php
auther.php
category.php
no-results.php
single.php
style.css
functions.php
assets/css/layout.css
assets/php/blog-front.php
assets/php/custom-widgets.php
assets/js/main.js
admin/functions/functions.admin.php
admin/functions/functions.php
languages/

~~~Apr-6-2013~~~ V2.6
Added Revolution Slider
Added Cute 3D Slider
Added Custom Header Option
Added Target window for social links
Added Contact Form Label edits
Added Custom Page/Parallax Selects for Portfolio/works
Added External link icon for portfolio/works
Added WP Editor UL style(circle,disc,square) selector

Fixed Unclosed Tags in Portfolio/Works
Updated Translation Files

+++CHANGED FILES+++
style.css
mobile-media-queries.css
single-portfolio.php
single-recent-works.php
functions.php

assets/php/team-memebers.php
assets/php/shortcodes.php
assets/php/install-plugins.php
assets/php/class-tgm-plugin-activation.php
assets/php/custom-header.php
assets/php/custom-styles.php
assets/php/custom-widgets.php
assets/php/meta-boxes.php
assets/php/feature-image.php
assets/php/recent-works.php
assets/php/portfolio.php

assets/img/theme/icon-web-link.png

assets/css/base.css
assets/css/layout.css
assets/css/nzs-custom-media.css

languages/default.po
languages/default.mo

~Folders~
ADDED: assets/plugins
REPLACED: admin

~~~Apr-1-2013~~~ V2.5
Fixed Ipad/iphone issue in parallax sections
Improved parallax effect on desktops

~~~Mar-19-2013~~~ V2.4
Added 2 level sub nav with color options
Added Portfolio display options
-- By title
-- By ID
-- By Date
-- Random
-- Ascending
-- Descending
 Add Parallax Options
-- Speed Movement
-- Height
-- Repeat, No Repeat, cover

~~~Mar-19-2013~~~ V2.3
Fixed search form

~~~Mar-13-2013~~~ V2.2
Added Optional Responsiveness option on/off 
Added Header Logo To Full Screen Slider & Parallax Header
Added 7 Transitions to Full Screen Slider
Added Clickable images to full screen slider and flex slider header options
Added Color options for all headers

~~~Mar-11-2013~~~ V2.1
Added 3 or 4 column display to portfolio/works
Added option hide link page link/icon
Added special/accented character support for portfolio filter

~~~Mar-6-2013~~~ V2.0
Added Works/Portfolio Single Pages
Added Page Section Sorting
Added Unlimited Slides/Sorter Full Screen Slider Header
Added Portfolio Multiple Filter Support
Added New Image Hover
Added Social Icons
Added More Theme Options

Fixed Footer text shortcodes
Fixed Ipad Parallax Header Option

~~~Feb-25-2013~~~
Added Page Sections to wordpress admin menu page,
made when you click "view" on page sections takes, 
you to home page were that section is.

-----Affected files -----
/page-sections.php
/functions.php
/header.php
/style.css
assets/php/post-types.php
assets/php/page-sections.php
assets/php/custom-js.php

~~~Feb-23-2013~~~
logo bug
-----Affected files -----
-- assets/php/custom-styles.php

~~~Feb-22-2013~~~
- Added Recent works video/gallery
-----Affected files -----
-- assets/php/recent-works.php
-- assets/php/meta-boxes.php
-- languages/default.po
-- languages/default.mo

~~~Feb-21-2013~~~
- Update Files (google nav fix)

~~~Feb-21-2013~~~
- Released

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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