An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by BrentChesny

They will respond to buyers' questions via this item’s comments.

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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I can’t see the images on the 3D slider, what do I do?

Please check for whitespace (or anything else that should be there like dashes, etc..) before the php tag. If you still can’t see the images appearing send me a message. Be sure to include a link to your website for a better response (admin access would be even better)! Thank you.

How do I make the NivoSlider stop after the slides are played (so it doesn’t keep looping)?

The following line needs to be added to the javascript of the NivoSlider:

slideshowEnd: function(){}     });

You need to open and edit the header.php file and replace the javascript code for the NivoSlider. In header.php Find:

<script type="text/javascript"> $(window).load(function() {     $('#slider').nivoSlider(); }); </script>

Just replace the above code with the following code:

<script type="text/javascript"> $(window).load(function() {        $('#slider').nivoSlider({           slideshowEnd: function(){}        }); }); </script>

To learn about all the other customisations and options for the NivoSlider visit: http://nivo.dev7studios.com/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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