197 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Strange problem on Magento 1.7.0.2, if we add two different items in the shopping cart and return to the product page we are getting error and a default layout, any suggestions? We have the shopping cart in the right colom as block standard with 3 items to show.

Any help, maybe it a Magento issue, but can’t find a solution yet

Error : SELECT `e`.*, `price_index`.`price`, `price_index`.`tax_class_id`, `price_index`.`final_price`, IF(price_index.tier_price IS NOT NULL, LEAST , price_index.min_price) AS `minimal_price`, `price_index`.`min_price`, `price_index`.`max_price`, `price_index`.`tier_price`, `cat_index`.`position` AS `cat_index_position`, `links`.`link_id`, `link_attribute_position_int`.`value` AS `position` FROM `catalog_product_entity` AS `e` INNER JOIN `catalog_product_index_price` AS `price_index` ON price_index.entity_id = e.entity_id AND price_index.website_id = ‘1’ AND price_index.customer_group_id = 0 INNER JOIN `catalog_category_product_index` AS `cat_index` ON cat_index.product_id=e.entity_id AND cat_index.store_id=’1’ AND cat_index.visibility IN(2, 4) AND cat_index.category_id=’2’ INNER JOIN `catalog_product_link` AS `links` ON links.linked_product_id = e.entity_id AND links.link_type_id = 4 LEFT JOIN `catalog_product_link_attribute_int` AS `link_attribute_position_int` ON link_attribute_position_int.link_id = links.link_id AND link_attribute_position_int.product_link_attribute_id = ‘3’ WHERE (e.entity_id NOT IN((SELECT `sales_flat_quote_item`.`product_id` FROM `sales_flat_quote_item` WHERE (quote_id = ‘40’)))) AND (links.product_id = 3) AND (`e`.`entity_id` != ‘3’) ORDER BY `position` ASC

Plaza-Themes

Hello,
You can make a ticket http://www.plazathemes.com/tickets/ . We will check and fix it for you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

URGENT!

Hi … I am having all sorts of problems with your theme.

I have manually installed and it was working for a short time, then I got an error which I fixed by changing permissions on tmp folder to 777.

Now magento redirects to index.php/install/ and I cannot access site at all!

I have sent tickets but it did not give me a valid ticket number – not sure if it worked … how can I fix the install redirect and access site again?

Should I go through installation wizard again? Will this cause serious issues? ... please advise

Default-user

^ FIXED – The local.xml was missing for some reason?? Luckily I found it on a backup and now I can access backend – for future reference, does Installation Wizard re-create local.xml

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have added images to the Banner 7 slider but when I view the Home Page I am getting 2 x Sliders (duplicates) – 1 goes the full width of the page, the other looks more like the one in the demo with space for left bar (3/4 of page) ... how can I remove the duplicate full width banner slider at the top? of the page? Is there a shortcode for this? can’t see it on home page content ... thanks :)

Plaza-Themes

Hi,
Hi,

Sorry, We have a holiday. Could you provide your website info ? http://www.plazathemes.com/tickets/ We will check and help you later. Thanks !

Default-user

Hi,

I have sent a ticket with my website info – thanks

Plaza-Themes

ok, We will check and help you later

Default-user

I have re-sent ticket with login details for magento admin & ftp etc … thanks

Plaza-Themes

ok, we will check then help you

Default-user

you keep saying that, but you never do anything!!! WTF?? ... please just tell me how to fix it myself … there are numerous other bugs with the theme – the responsive version is terrible! no background image on iphone, left sidebar does not collapse so you have to scroll through all the categories and left static area before you get to the actual products, cart area at top is not responsive so looks all big n nasty, installation manual is broken english, very vague and doesn’t include everything that is mentioned .... I can’t believe I wasted $70 on this crap (oh wait, you dropped the price to $63 after I bought it) nice one! ... this is the worst support I’ve ever had on themeforest

Plaza-Themes

We checked all ticket but we don’t see your ticket http://www.plazathemes.com/tickets/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Do you have its translation in russian? Search is working through catalog?

Plaza-Themes

Hi,
You can follow steps:

1. Download the language package fromhttp://www.magentocommerce.com/translations . Unzip and upload on your server
2. Once installed Go to: System -> Manage Stores -> Create store view. Enter the data and save.
3. Now go to: Configuration -> Current Configuration Scope (Select your language from the dropdown) and on the right side under “Locale options” choose the desiredlanguage.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello Author, I’m really interested in purchasing your theme. Before that I want to ask: Is it possible to add videos to the products?

For ex: Can I add an aditional tab “video” to the other tabs: Product Discription, Product Tags .. so that visitors can view the vido regarding that product.

Regards,

Plaza-Themes

Hello,
Thank for your interested. You can add an aditional tab “video” to the other tabs: Product Discription, Product Tags .. If you have any question or problem you can contact us. We will help you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello again, can I link this theme to my database to list products from there automatically? My boss really likes this theme but is hesitant to use WP, despite my pleas to do so!

Plaza-Themes

Hello,
You can’t import database from WP to this theme because it’s magento theme. You need find tool for import database.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
gugell Purchased

Dear sirs, I purchased you theme , but i can`t find psd files for it. Can you help me this this ?

Plaza-Themes

Hi, You can find link download psd in “readme.txt” file

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Need the psd files please.

Default-user

Found the psd in the read me text.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there, will there be any codes to make sure the page printing works? At the moment when we print the responsive version pages it shows all the links and not structured. Perhaps something like @media print function?

Thanks.

Plaza-Themes

HI, sorry we don’t undertand. could you provide more details. Thanks !

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

are you able to setup the theme like the demo? I usually use Woocommerce. This will be my first magento theme.

Plaza-Themes

Hello,
We can help you setup the theme like our demo. After you buy this theme you can contact us.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Indonesia

is this theme really works for magento ver. 1.4.2.0 ?

Plaza-Themes

Hi, This theme doesn’t work with magento 1.4.2.0

pricool

wow… lucky i haven’t buy it… you should update the software version compatibility information there, because it says can works for magento ver.1.4.2.0 too…

Plaza-Themes

we have updated it to new version for magento 1.5.x, 1.6.x,1.7.x, 1.8.x

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to make the the left side menu responsive? Either collapse like the mega menu or be removed?

Unfortunately, it is pushing the products down the page too far.

Plaza-Themes

Hello,
It’s possible to make the left side menu collapse like the mega menu or remove. If you want we can help you change it

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi , i need to add custom links to top menu (Example – contact us ), in the documentation is says i have do this using blocks , i add it ,and do not comes in front end any idea ? (i did give it ID as pt_menu_links) (cache is cleared ) why is not coming ?

Note- i don’t see Vmegamenu under menu MAGENTOTHEM

Plaza-Themes

Hello,
You can see document for add custom links to top menu. If it doesn’t display you can contact us. We will help you http://www.plazathemes.com/tickets

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hello, what is the link for the admin and what are the username and password

Plaza-Themes

Hi,
You go to “app/etc” and remove “local.xml’ file. After you removed file you can re-install your website

  • Exclusive Author
  • Malaysia
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi there! your theme looks great! Any plans to port it over for WooCommerce?

Plaza-Themes

Hi,
Thank for your interested. Currently, We haven’t plan for WooCommerce

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mariv Purchased

Hi, can this Theme work in Croatian Language and with Magento ver. 1.9.0.1.?

Plaza-Themes

Hi,
This theme works in Croatian Language and with Magento ver. 1.9.0.1

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kbcware Purchased

I tried to create a ticket in your support site but it always says “A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.”

No ticket number is returned. Anyway, I installed it in Magento 1.9 and in the bestseller section, we are getting an error. This is the debug info:

Query Error in:

SELECT SUM AS `ordered_qty`, `order_items`.`name` AS `order_items_name`, `order_items`.`product_id` AS `entity_id`, `e`.`entity_type_id`, `e`.`attribute_set_id`, `e`.`type_id`, `e`.`sku`, `e`.`has_options`, `e`.`required_options`, `e`.`created_at`, `e`.`updated_at`, `e`.`entity_id`, `e`.`attribute_set_id`, `e`.`type_id`, `e`.`created_at`, `e`.`gift_message_available`, `e`.`has_options`, `e`.`image_label`, `e`.`is_recurring`, `e`.`links_exist`, `e`.`links_purchased_separately`, `e`.`links_title`, `e`.`msrp`, `e`.`msrp_display_actual_price_type`, `e`.`msrp_enabled`, `e`.`name`, `e`.`news_from_date`, `e`.`news_to_date`, `e`.`price`, `e`.`price_type`, `e`.`price_view`, `e`.`recurring_profile`, `e`.`required_options`, `e`.`shipment_type`, `e`.`short_description`, `e`.`sku`, `e`.`sku_type`, `e`.`small_image`, `e`.`small_image_label`, `e`.`special_from_date`, `e`.`special_price`, `e`.`special_to_date`, `e`.`tax_class_id`, `e`.`thumbnail`, `e`.`thumbnail_label`, `e`.`updated_at`, `e`.`url_key`, `e`.`url_path`, `e`.`visibility`, `e`.`weight`, `e`.`weight_type`, `e`.`brand`, `price_index`.`price`, `price_index`.`tax_class_id`, `price_index`.`final_price`, IF(price_index.tier_price IS NOT NULL, LEAST , price_index.min_price) AS `minimal_price`, `price_index`.`min_price`, `price_index`.`max_price`, `price_index`.`tier_price`, `e`.`name`, `e`.`price`, `e`.`small_image`, `cat_index`.`position` AS `cat_index_position` FROM `sales_flat_order_item` AS `order_items` INNER JOIN `sales_flat_order` AS `order` ON `order`.entity_id = order_items.order_id AND `order`.state <> ‘canceled’ LEFT JOIN `catalog_product_entity` AS `e` ON (e.type_id NOT IN (‘grouped’, ‘configurable’, ‘bundle’)) AND e.entity_id = order_items.product_id AND e.entity_type_id = 4 INNER JOIN `catalog_product_index_price` AS `price_index` ON price_index.entity_id = e.entity_id AND price_index.website_id = ‘1’ AND price_index.customer_group_id = 0 INNER JOIN `catalog_category_product_index` AS `cat_index` ON cat_index.product_id=e.entity_id AND cat_index.store_id=’1’ AND cat_index.visibility IN(2, 4) AND cat_index.category_id = ‘4305’ WHERE (parent_item_id IS NULL) GROUP BY `order_items`.`product_id` HAVING ( SUM > 0) ORDER BY `ordered_qty` desc LIMIT 6

There are lots of missing columns in that query (like gift_message_available)

Plaza-Themes

Hi,
We have got your ticket. You can check your email and follow your ticket. We will help you fix it.

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