77 comments found

Is there any way to remove the “All” option from the portfolio and keep only the categories that i have created?

Is there any way to use 15 photos as a slider of an item of portfolio? www.shot.gr portfolio->events->WUWM When you go in this item you can see only 1 photo from the 15 that i have uploaded in the slider.

Inep

Can i have a reply please?

ThemeMakers

Hello there,

Looks like you have purchased Accio Wordpress theme and posted your inquiry in the Accio HTML template comments section. I would recommend you submitting a ticket in our support ticket system and our support guys would glad to assist you.

Best regards, Jack

Hi,

Awesome template, just one doubt ... others templates have updates every month(changes log), this template will have updates?
ThemeMakers

Hi i303,

Thank you for your feedback. Sure, we keep improving all our themes and template and release the updates with fixes periodically.

Regards,Jack

Hello. Wonderful template. I just purchased it, but cant seem to find the folder where the “2045×950” pictures for the index page are. and your Help file didn’t mention that as well..unless i didn’t get the full version. please help.

ThemeMakers

Hello there,

The slider images should be in “slides” which is located in “images” folder (images/slides) If you still not able to find these please submit a ticket in our support system and our support guys will help you regarding this matter.

Best regards, Jack

Default-user

there is no folder named “slides” in the folder. I could only see these folders inside images: images/parallax, images/portfolio, images/temp. Please if there are more folders, kindly send.

ThemeMakers

Hello peaceedotcom,

We received your ticket regarding this matter and it was replied already, let’s keep in touch via ticket please.

Best regards, Jack

By Mistake i Bought the HTML version. I need to buy the wordpress version. Is it possible to get a refund and buy wordpress?

Thanks

ThemeMakers

Hello leliagius,

Unfortunately the stuff of this nature depend totally on ThemeForest administration. We are not responsible for replacement or refund procedure. As far as we know themeforest administration does not offer any exchange, replace or refund for products which can be previously previewed. Anyway, please contact ThemeForest support team in regards to this question, maybe they could make an exception for you or offer some alternative options. I wish we could help you with this but it is not up to us.

Best regards,Jack

Please has anyone changed the menu color from green to your preferred color to suit your logo and brand? please where do I change it? wjile i wait for support to respond to me, i can use anyone’s advise right now because i’m working o a deadline. Tnx,

ThemeMakers

Hello peaceedotcom,

Please note we are closed on weekends, therefore all tickets received on weekedns are being replied on the Monday and your ticket was replied already. If you need any further assistance please send a request via ticket.

Regards, Jack

great template and excellent support!

JackTM
JackTM Author Team

Hello Matt,

Thank you for taking the time to provide us with your valuable feedback, we greatly appreciate it.

Best regards, Jack

ferix Purchased

Hi, i have a small problem with this page and it’s that the page is very slow if it start. My page is www.mymedia.sk

Thanks

JackTM
JackTM Author Team

Hello Ferix,

Please provide your ticket number.

Regards, Jack

Default-user
ferix Purchased

Sorry i don’t know which ticket number do you wont?

JackTM
JackTM Author Team

Hello Ferix,

You should receive the ticket ID number upon submitting it in our support system. You said nobody contacted you but seems like you didn’t even submitted a ticket in our support system.

Regards, Jack

how can I remove the white space that is in responsive after the slider?

Default-user

resolved

JackTM
JackTM Author Team

Hi there,

Great, thanks for the updates. If any issues arise please do not hesitate to submit a ticket in our support system and our support guys would glad to assist you.

Regards, Jack

garund Purchased

How can I change the green background from the first menu format to another color?

JackTM
JackTM Author Team

Hello Garund,

I would suggest you submitting a ticket in our support system and our support guys will provide you with instructions on how to change these elements.

Regards, Jack

Hey there I have a question about the video background. I setted a youtube video as the background video and it works fine. But my question is, if its possible to set a background image till the video loads or in case at some computers youtube is blocked so they have only a white screen. So how can I choose a full background image before the video starts to play? thanks for your answer.

JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support center and our support guys would be glad to assist you with your inquiries.

Best regards, Jack

First of all I would like to congratulate you to great design/website template! Before I’ll go ahead and purchase the file please indicate if it is possible to change color scheme to custom color and if it’s possible to drop some of the sections (team, blog etc.). Is it also possible to mute volume or pause the video background in the header? Would you suggest to buy WordPress or HTML version for purpose of better customization? Please be aware I’m not able to contact your support as I don’t have a purchase code yet. Thank you,

JackTM
JackTM Author Team

Hello Xbajs00,

Thank you for your kind words and feedback! Yes sure all colors could be altered, also we have implemented an option for adding custom CSS in case you need to change some specific element to match your needs. In regards to the video background inquiry there is an option to disable/enable volume, but current theme version does not support adding play/pause button to background video but I will advise our dev guys about and most likely we will implement this option within next theme updates. You get all source files with the theme and with HTML template so both are fully customizable and its really depends on your skills, I personally prefer Wordpress since I think its much easier but its really up to you, and if you’re inclined in coding then HTML template is great choice as well. If any questions arise please let me know.

Best regards, Jack

Hi there… I’ve purchased this template and think its great… I have a couple of questions though… First one… The template gives us a blue nav bar at the top which is great but on a mobile device it turns the nav bar white… is there any way we can have the same nav bar colour on website and mobile? Second one… Please can you tell me what icon’s are used in the services section or at least a link to the naming conventions so that I can change them…?

Default-user

Sorry… I bought the joomla version. I will post on that site instead.

JackTM
JackTM Author Team

Yep the Joomla version is posted by another author.

Regards, Jack

Hello,

How to add a pop-up on the balloon in the map?

Thank you

JackTM
JackTM Author Team

Hi there,

There is an option in Google map shortcode editor to enable/disable a popup. If any further inquiries arise please do not hesitate to submit a ticket in our support system for prompt and more specific assistance.

Regards, Jack

tdaplyn Purchased

Hi, Love the look of this template. I just have one query… viewing in chrome on a new Surface Pro 3 (Windows 8.1, desktop mode) none of the parallax features are working. IE on the same platform views fine. Maybe a minor stylesheet fix or is this something bigger? Perhaps you can reassure me before i purchase? thanks, tim.

JackTM
JackTM Author Team

Hi there,

Thanks for the pointing this out to us, I have addressed it to our dev guys so they could troubleshoot on this issue and will implement a fix within next template update.

Regards, Jack

Hello everybody, how can i change icons on services? how do i modify links on rollover image on portfolio(same on blog)section. Thanks a lot

JackTM
JackTM Author Team

Hi there,

Have you purchased our Accio HTML template or WP version? You are not marked as the theme buyer. Please be aware we provide support via support ticket system so I would suggest you submitting a ticket but you would need to find the Item Purchase Code in order to create an account there.

Regards, Jack

Hi! How can I translate “about a day ago” on Twitter section? I’m using WPML. I hope your news, thanks!

Default-user

Sorry, but I’m writing from the same account from which I realized the purchase of the theme!

JackTM
JackTM Author Team

Then most likely you have purchased the Accio HTML template instead. Please try creating an account one more time with the correct Item Purchase Code.

Regards, Jack

Default-user

Oh, sorry. It’s my mistake. I bought the version of Wordpress. You can delete my comment here, thanks.

hello, in responsive rises and falls , how to remove this?

JackTM
JackTM Author Team

Hi there,

I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you with the issues you’ve faced.

Regards, Jack

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