68 comments found

Is there any way to remove the “All” option from the portfolio and keep only the categories that i have created?

Is there any way to use 15 photos as a slider of an item of portfolio? www.shot.gr portfolio->events->WUWM When you go in this item you can see only 1 photo from the 15 that i have uploaded in the slider.

Inep

Can i have a reply please?

ThemeMakers

Hello there,

Looks like you have purchased Accio Wordpress theme and posted your inquiry in the Accio HTML template comments section. I would recommend you submitting a ticket in our support ticket system and our support guys would glad to assist you.

Best regards, Jack

Hi,

Awesome template, just one doubt ... others templates have updates every month(changes log), this template will have updates?
ThemeMakers

Hi i303,

Thank you for your feedback. Sure, we keep improving all our themes and template and release the updates with fixes periodically.

Regards,Jack

Hello. Wonderful template. I just purchased it, but cant seem to find the folder where the “2045×950” pictures for the index page are. and your Help file didn’t mention that as well..unless i didn’t get the full version. please help.

ThemeMakers

Hello there,

The slider images should be in “slides” which is located in “images” folder (images/slides) If you still not able to find these please submit a ticket in our support system and our support guys will help you regarding this matter.

Best regards, Jack

Default-user

there is no folder named “slides” in the folder. I could only see these folders inside images: images/parallax, images/portfolio, images/temp. Please if there are more folders, kindly send.

ThemeMakers

Hello peaceedotcom,

We received your ticket regarding this matter and it was replied already, let’s keep in touch via ticket please.

Best regards, Jack

By Mistake i Bought the HTML version. I need to buy the wordpress version. Is it possible to get a refund and buy wordpress?

Thanks

ThemeMakers

Hello leliagius,

Unfortunately the stuff of this nature depend totally on ThemeForest administration. We are not responsible for replacement or refund procedure. As far as we know themeforest administration does not offer any exchange, replace or refund for products which can be previously previewed. Anyway, please contact ThemeForest support team in regards to this question, maybe they could make an exception for you or offer some alternative options. I wish we could help you with this but it is not up to us.

Best regards,Jack

Please has anyone changed the menu color from green to your preferred color to suit your logo and brand? please where do I change it? wjile i wait for support to respond to me, i can use anyone’s advise right now because i’m working o a deadline. Tnx,

ThemeMakers

Hello peaceedotcom,

Please note we are closed on weekends, therefore all tickets received on weekedns are being replied on the Monday and your ticket was replied already. If you need any further assistance please send a request via ticket.

Regards, Jack

great template and excellent support!

Default-user
JackTM Author Team

Hello Matt,

Thank you for taking the time to provide us with your valuable feedback, we greatly appreciate it.

Best regards, Jack

ferix Purchased

Hi, i have a small problem with this page and it’s that the page is very slow if it start. My page is www.mymedia.sk

Thanks

Default-user
JackTM Author Team

Hello Ferix,

Please provide your ticket number.

Regards, Jack

Default-user
ferix Purchased

Sorry i don’t know which ticket number do you wont?

Default-user
JackTM Author Team

Hello Ferix,

You should receive the ticket ID number upon submitting it in our support system. You said nobody contacted you but seems like you didn’t even submitted a ticket in our support system.

Regards, Jack

how can I remove the white space that is in responsive after the slider?

Default-user

resolved

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