120 comments found

Hi, I’m having a problem with portfolio featured images displaying, so my home page “Recent Works” widget doesn’t display any images. however the portfolio grid page does. On portfolio detail pages the “Also See” featured images are also blank. Also when i add a portfolio item and set the portfolio image type to singe the image doesn’t display when published.

Default-user

Info sent.

mopc76

answered via email

Default-user

Thank you very much for your assistance. :)

Hi,

I’m still using an old iPhone 4. The Ace theme is not loading properly on it. It’s not adjusting to fit the screen.

Any quick fix?

Default-user

By the way, your Metro Style theme opens nicely on my iPhone 4, but Ace has an issue.

mopc76

Hi,

what iOS is installed on your iPhone? If it’s iOS4.1 and older – unfortunately the theme won’t work properly as this OS too old and doesn’t support some features.

Hi, I am experiencing an error: when trying to visualize a portfolio items as Gallery or Gallery (sliced layout) the page doesn’t fully load and the console says: “ReferenceError: sidebarSliding_init is not defined”.

(I’ve tried to register to your forum but I get a 504 from nginx after submitting the purchase code. P.S. yes, I’m not so lucky today)

Thank you

Default-user

Solved. By itself.

mopc76

Well, it’s great that an issue solved!

Gionist Purchased

Hi! Theme looks great! But I found a bug. Look at the 404.php. You can see broken textdomain.

mopc76

Hi,

thank you for your notice, we will fix it with the next theme update! Have you fixed it meantime by yourself or you need some help?

Gionist
Gionist Purchased

Thanks! I have already fixed it.

Hello, I’m sorry English is not good at because it is Japanese. 1)In a mobile environment, the top menu will shrink, but it will not open. (Not expanded) and Why?

2)How do I go about to set the “Blog” in the menu bar at the top? Is there a point to be set somewhere?

http://feeel.net/

Because it uses a translation site, thank you in plain English, if possible.

mopc76

Hello,

1) Sorry for this issue, it will be fixed with the next theme update, meantime you can fix it this way: open file header.php, line 118
'fallback_cb' => false,
change it to
'fallback_cb' => 'om_primary_menu_fallback',
2) You need to create a menu, attach it to the “Primary location” and insert a menu item with “Blog” label. Please, see details how to manage menu here: http://codex.wordpress.org/WordPress_Menu_User_Guide

I can not change the page or footer layouts. I tried to click different layouts but it doesnt work. Is it something wrong? It worked before but now it doesnt. full layout option was clicked and cant be changed..

mopc76

Hi,

please, write us via contact form ( http://themeforest.net/user/mopc76 ) provide us your website URL and temporary access to WP-admin, I’ll take a look and try to figure out the problem.

Hi, I bought your template and after updating Wordpress to the 3.9 version my shortcodes button in the page and post editors disappeared. Any idea on how to fix this? Thanks very much!

mopc76

Hi,

sorry for this issue, we will fix it shortly and release an update. Please, stay tuned.

Hi, I’ve been trying to use Google Chrome Inspect Elements feature and my Samsung Mobile to see the Demo on Ipad / Mobile. In both cases, the demo was completely not responsive. How do I check the Theme responsiveness before buying it? Browser resizing could not be enough.

Thank you

mopc76

Hi,

unfortunately I didn’t understand what you did clearly. Have you checked the website on mobile device just with a mobile browser?

Hello, I have bought this plugin. I wonder if there is a way to configure the sidebar width? Currently it is set to 320 pixels and I didn’t find a way to change it.

Thank you.

mopc76

Hello,

unfortunately there is no option to change the sidebar width.

Hey, we’ve purchased this theme. But now one question: 1. Is it able to use the great “super-galleries” as a plugin for other templates?

Greetings, Daniel

mopc76

Hi Daniel,

unfortunately there is no separated plugin for these galleries, this is a part of the theme.

Hello,

I’m having a few problems with the portfolio view – it keeps cropping my images and displays the middle of them in the view, is there any recommended size for the portfolio images or any modifications I could do to prevent that?

Please see http://wildmedia.ro/media/portfolio_problem.png – I don’t need those girls’ heads cut off like that

I’d really appreciate your help

Thank you, Chris

mopc76

Hi Chris,

unfortunately if you use “Gallery – Sliced Layout” – images a cropped to the fixed sizes, and there is no way to change it, as the layout would be broken this way. In your case you should use Standard Gallery layout I suppose.

Hi.

I wanna buy this theme but before buying can this theme support RTL ?

Thanks.

mopc76

Hi,

unfortunately the theme doesn’t support RTL.

Hello, I am interested in buying your nice theme. Is there any option for lightbox for the videos in the portfolio? Maybe in a future update? I am interested in purchasing. Thanks!

mopc76

Hi,

unfortunately there is no lightbox for the videos in the portfolio. We will consider it in future updates, but I can’t promise.

mzitom Purchased

Dear Support,

I can’t access this Theme demo anymore at: http://demo.olevmedia.com/ace/

Was there any change on demo URL?

Regards, Mzi

mopc76

Hi,

currently it works fine, probably there were temporary problems.

Default-user
mzitom Purchased

Hi, I still can’t access your demo and even your Support forum: Screenshots: http://prntscr.com/3sc1vv Support too: http://prntscr.com/3sc258

Regards, Mzi

mopc76

Well, it looks like there is a problem with your internet provider. Just checked an access with http://tools.pingdom.com from “Amsterdam” and “New York City” locations and the service gives no errors.

demo offline

mopc76

Hi,

currently it’s working. Is it still offline for you?

Hello, my blog has 7 pages but when I click on the other pages nothing changes and it stays in the first page. I submitted a ticket 5 days a ago but I haven’t receive any answers yet.

mopc76

Hello,

sorry, I didn’t notice your ticket on our forum, because you posted it not into “Support queries” section, but into “Feature requests”. I moved it into “Support queries” and posted a reply.

Hi, When using ‘recent posts’ with thumbnails, can I force thumbnails to have same heigt. We have a lot of individual contributers, so we cant count on them always uploading specific dimensions.

Thanks.

mopc76

Hi,

try this solution: open file functions/shortcodes.php, line 1159
$img=om_img_custom_resize($img[0],392,null,null,true);
change it to
$img=om_img_custom_resize($img[0],392,250,true,true);
where 250 is the desired height.

Hi,

Is it possible to add a contact form at the bottom of the homepage (footer) ? Is it possible to add an input to the contact form, like phone number ?

Thanks :)

mopc76

Hi,

answer for both questions is yes, it’s possible.

Your demo is not working!!! Please fix it asap.

mopc76

Don’t see any problems at the moment. Is it still offline for you?

IMPORTANT NOTICE: dear customers, support for our themes will be unavailable 5-7 days (18/09/2014-25/09/2014). Thank you for your understanding.

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