pexeto

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347 comments found.

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


I’m having trouble registering for support also. It says I already have an account. I even setup a new email account never used and it said I’ve already used that email.

I need to know where you are with making this theme responsive or if you’re directing people to a newer development so we don’t have to start from scratch.

I’ve purchased the theme twice and need to get clients converted over to responsive.

Hi there,

I can confirm that you have an account created on our support site – I have just reset your password and sent you an email with the new password (to the email address that you have used to register, hint: d###e@bl###dx.com). Regarding your question – unfortunately at this point we are not planning to release a responsive update of the theme, since most of the theme elements include a very complex layout and are not designed for a responsive layout. However you can alternatively install a mobile theme plugin that will enable a different theme for mobile devices only. If you would like to discuss this further, please feel free to open a ticket on our support site.

Can the zoom slider not have the thumbnails on the left side be more like the plain larger slider with movement?

Hi there,

Unfortunately the zoom slider doesn’t support an out of the box option for that, I’m sorry.

Pre-sales Question: Is this theme mobile-responsive? Thank you.

Hi there,

The theme is not in a responsive layout, however it looks and works well on mobile devices. If you really need a theme with a responsive layout, if you want you can take a look at our responsive multi-purpose themes: Story, Porcelain, Mineral, Evermore and Dandelion.

Hello. I noticed this theme reduces the backend performance massively. It would be grateful if you could fix this with the next version

Hi there,

Thanks for reporting this! I don’t experience this issue on my installations, so my best guess is that your server might have a problem with loading updates data when checking for updates. If that’s the case – in the next theme update, it’s very likely that we’ll replace the current updates functionality with the new Envato Market plugin, so the issue should be resolved for you.

Is this compatible with WordPress 4.5.2?

Thanks!

m. :-)

rochester

rochester Author Team

Hi there!

I have just tested here and it works fine.But if you experience any issues let us know via support!

Kind Regards,
-Roch

Thanks for the speedy response!

rochester

rochester Author Team

No problem!

Let us know if you need anything else! :)

Kind Regards,
-Roch

Such a shame that this beautiful theme is still not responsive. I definitely would buy it. I already saw your answers, but it’s really not enough for mobile devices. I have to look further.

rochester

rochester Author Team

Hi!

I’m sorry to hear that! May I suggest a few of our themes? We have a few responsive multi-purpose themes: Story, Porcelain, Mineral, Evermore and Dandelion.

Kind Regards,
-Roch

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