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If you have any support questions, we kindly ask you to use our dedicated support system here:
where all the Pexeto items support is handled – registration takes less than a minute. Thank you
Is it possible to view the support system before purchasing? With so many questions being directed there, I would like to review a few answers before purchasing.
Also, it seems this theme’s demo is slow loading on the main page slider image. Tried multiple browsers. This is a critical issue for me. Is there a link to a user’s site using this theme to view? Or why this happens and what to do about it? Otherwise, love this theme and would like to purchase if this load time issue is answered and/or resolved.
Thank you for the interest
The support system is private (it’s a ticket system) and the only public topics are the articles we have created based on the users’ questions in our Knowledgebase section.
Hi I have posted a question on the forum.
About having white Theme color and a different color on the links.
I can see that your ticket is resolved now
Love your work pexeto! Great job!
Thank you very much!
Do you have any page demos which have an image logo included? Also a link to the admin section for logo positioning? Thank you.
The logo on our demo is an image, it is not a raw text if this is how it looks like. In the “Changing the logo” section of this page you can see the logo options available in the Styles section of the options panel.
it is possible randomize image in Zoome Slider?
Thanks, I’m glad you like the theme
If you mean the images to be ordered differently on each page reload – by default there isn’t such an option included and some more coding will be required in order to accomplish this.
I’m interested in purchasing this theme. DOes it have a way to have a different background image on each content page? Thanks!
Generally the theme provides an option to set one background image globally to the whole theme, but this can be accomplished easily with a few CSS additions – we can provide instructions on our support site.
This is a lovely theme! I also really like your Dandelion theme.
One quick question before I purchase – are the blog categories in your themes customizable? I see that I can exclude certain categories but I want to add or rename categories. Is that something I can do within your themes’ options panel?
Thanks for your help!
Yes, you can create your own categories – the ones that we have created are for demonstration purposes and when you install the theme, you won’t have them on your installation, you will be able to set your content in the way you like.
Great, thank you!
Actually, one more question – I can’t find an example of how your gallery pages look with vertical photos. Is there an example you can point me to? Thanks again!
For each column layout (2, 3 and 4) you can set a default image size – as you can see all the images are in the same size, so if your images are vertical, then you can set a more vertical ratio to their default size. Otherwise, I don’t have an example on the demo with vertical images only.
I was wondering if you could help me, I purchased the Acoustic theme (great looking theme by the way) but when I upload it as a zip file but my Wordpress keeps saying “Are you sure you want to do this? Please try again.”
Do you happen to know what may be wrong? (and hopefully fix it!)
Thanks in advance! C
We have launched a dedicated support system where all the Pexeto items support is handled, so we kindly ask you to use this system to post your support questions:
P.S. You have to unzip the download zip file and then upload the theme zip file only – you can read the instructions about installing the theme in the “Activating the theme” section of the documentation included.
I bought your great theme, and sit and try to figure out why the translation works.
Have changed in the config file and have transferred my language mo and po files to folder lang.
However, when I go into the blog, so the translation does not work and are now wondering what files I need to look at?
I've also changed the panel's language changes
Find for me, but then i want a answer in the support system also?
I have posted my reply to your ticket on the support site
We are also considering purchasing this theme, but wonder whether the “graceful curl” is standard on the bottom of every page, or removable?
By default it is part of the theme design, but it can be very easily removed with one small CSS addition – we can provide instructions on our support site about how to remove it.
Hola, no se como crear una subpagina con este theme, por mas que en lo de atributos de pagina indico cual es la pagina “padre” no se visualiza el despliegue de paginas.
Alguien puede ayudame?
I’m about to purchase one of your themes, they look great. With the framework, is the theme totally customizable with css and plugins, etc., or are certain things locked out?
Thanks, I’m glad you like our themes
Generally most of the styling settings included are about changing the colors and fonts (almost all of the colors used in the theme can be changed from the options panel). If you need to change any other appearance aspects, such as layout, sizes of elements, etc. you would have to make some CSS customizations.
For example, if I found an image slider plugin I wanted to add, OR, if I wanted to change the appearance of an existing slider, I could do that?
Please check my reply to your comment above
How can I alter the theme to prevent images I choose on my home page from showing up at the top of my pages while maintaining a clickable link?
For example on: http://favorsbykatie.com/ I have a link and an image to the gift basket section.
When I visit the page http://favorsbykatie.com/portfolio/gift-baskets/ an image shows at the top. This can be fixed by hiding the image on the page via the options but then the link does not work on the home page.
When I bought the theme, because I am not very experienced, I thought I would get a template and be able to insert my content and photos into what you had created. In the “Read Me” it said I could use your template as you created it but I might have trouble and have to delete files. Is there any way to make it simple for someone like me? I love the look of what you created but when I’ve tried to create anything that looks like what you have made, nothing comes up except a long header that is burnt orange.
P.S. Please check the “For WordPress beginners” section of the documentation which provides some very helpful resources and contains some instructions about how to get started working with the theme.
Hi, I have raised a ticket but not yet received an answer. My questions are:
1) I am using the 4 column portfolio which clicks through to a default portfolio item page. How do I show “recent from portfolio’ in side bar, then when clicked user goes through to that portfolio item page?
2) how do I display testimonials in side bar like: http://themeforest.net/item/acoustic-powerful-elegant-wordpress-theme/full_screen_preview/608369
I can see that our support moderator has already posted his reply to your question a few hours ago. If you still have any questions – please use our support site to ask them, as this is the only place the Pexeto items support is handled – thank you
You can read about the standard response time on our Terms and Conditions page.
I purchased your item, and I like it so so so much!!!
But I have two questions and can’t find an answer… perhaps you can help me
1. I would like to have a little contact form in the footer, like it is in the Demoversion. But I can’t find a widget for this action. How can I do this in the way you does it?
2. At the Portfolio-Menu it says
All – People – Wedding …. Ist it possible to give the section PEOPLE a scrooldown with FEMALE , MALE ?
When I finally test it, the undersection always stays near the bigsection. Would love to have it like the normal header with
All, #People (opens Male, Female) #Wedding (opens other sections
Thanks for your time!
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