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Hi there, I bought the Themeforest Acoustic and it won’t install on my WordPress.
I get the following message:
An appropriate representation of the requested resource /wp-admin/update.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
I followed the instructions and uploaded the correct zip file inside the Acoustic folder.
I have seen on the forums that other users are also having trouble with this and other themes by the same author.
Can you tell me a solution to the above error message?
If I can’t install the theme then I would like my money back please.
Thanks so much,
This is a problem related with your WordPress installation, not the theme – the error displayed is within a WordPress file, not a theme file. You can try with googling this problem (I did a quick research and found quite lots of resources about this error), but meanwhile you can also try with uploading the theme via FTP (instructions can be found in the “Activating the theme” section of the documentation included).
If you still have any other questions, I would like to ask you to use our dedicated support system:
as this is where all the Pexeto items support is handled. Thank you!
If you have any support questions, we kindly ask you to use our dedicated support system here:
where all the Pexeto items support is handled – registration takes less than a minute. Thank you
How do I get the contact form to appear in my footer? I do not see this widget in my list.
This is a shortcode – [contactform], you can insert it into a text widget (this is also explained in the documentation).
If you have any other questions, I would like to ask you to use our dedicated support system:
as this is where all the Pexeto items support is handled. Thank you
Hi, I would very much like to be able to purchase just your Accordion image gallery module as it’s the best I’ve seen so far & wondered if you may have this available as a plugin for WP 3 .3.1 somewhere?
The accordion slider is not available as a plugin, at this point it is only implemented into the theme, I’m sorry.
i want to purchase. but I want to know if it will be possible to make that “latest project” image grid in the sidebar link to a post instead of just opening the image up?
The purpose of this widget is to display the latest portfolio items and in the item options you can select the click action of the image where you can set the item link to its single content page, rather than opening the image in lightbox – so yes, you can do this.
Is this compatible with HTML 5 ?
What exactly do you mean by saying “compatible with HTML5 ”?
Is it user friendly on iPhones and iPads?
I have tested it on iPhone and it looks and works well on it. Also some other users have tested it on iPad and they said that it is well displayed there too.
I have a pre-purchase question.
Can you please tell me if the theme colors can be custom picked?
I would like a plain white color behind my logo.
Yes, there is a color picker for selecting the main theme color and you can select white in there.
I am thinking about buying this theme. I was wondering if your theme allows for having four boxes (the ones below the slider with black-and-white hover effect). Would you please let me know?
Thank you for the interest!
By default the theme provides a 3-column boxes layout. However by using the additional services boxes shortcode and with a small code modification (we can provide instructions on our support site), this can be easily accomplished.
Hello. Your theme notes IE7 , IE8, and IE9 as comptable browsers. My husbands company uses IE8 at their business sadly so I need to make sure that the website will work for them. I was able to test IE9 on my Dell which turned out fine, but I used a website to show me screenshots taken with IE7 and IE8 but they come up blank. We would really like to use this theme but can you please tell me if there are known issues with IE7 and IE8 ? Thank you.
At this point there aren’t any known issues about IE7 and IE8 . However you can also test it with IE9 – it provides an option to test the sites in IE7 and IE8 mode. To do this, just press the F12 key and the Developer Tools frame will be opened on the bottom of the window. Then in the “Browser Mode” tab you can select IE8 or IE7 .
Hi, I am interested in purchasing this theme and would like to know if it supports placing a custom designed header, instead of just logo? If yes, there a maximum height requirement or customizable?
I’m not really sure what exactly you mean by saying “custom designed header”, but generally the theme provides an option to replace the logo image with your custom image and you can also set the dimensions you like to it.
Hi, Thanks. That was the answer I was looking for. Really digging this theme. On my way to purchase it now!
would love to see acoustic responsive!!!!
We will be definitely consider this for the future updates of the theme
have to start working for a client at the end of next week. maybe you can clarify “consider”??
two further wishes to improve the theme imho: a fading top-arrow and a sticky menu
p.s. why do you call it acoustic?
I said “consider” as the theme is not simple – it provides lots of sophisticated functionality such as sliders, galleries, etc. and making it responsive would be quite a big challenge and would require quite lots of additional planning and work. So, even though we are really considering this option, I just don’t want to make promises.
thanx for answering. meanwhile i bought acoustic and – dont want to make much words – gave you 5 stars. like it the more i work with it.
one question at this time: pictures i upload under page settings->box images doesnt appear in the mediagallery. correct? is it better to first upload via wordpress-mediagallery and give the boxes the wp-url for the picture? dont know if you understand my %$-english?
Thank you for your support, I’m glad you like the theme
Regarding your question – it doesn’t really matter, if you prefer using the Media Library and be able to browse trough the images, you can use it – this is why we have included the two options.
Quick question… How do you get the ‘Featured posts’ layout shown in the demo. I.e.- the newest post is shown first spanning the whole column and then the following two posts are split 50%/50% underneath of it with less information (no category, author, or comment info)? I can only get a list style layout where all posts fill 100% of the column on my homepage.
You can read the complete instructions about how to set the featured page template in the “Featured page” section of the documentation.
Thanks, I’m glad you like the theme
We have a dedicated support system where all the Pexeto items support is handled, so we kindly ask you to open a ticket there for the support questions you have:
I want to acknowledge you for the exceptional level of support you provide for Acoustic and your other themes. You are very generous with your time and information. You have been very patient in answering my questions and I truly appreciate your assistance. The level of support you offer is fantastic.
I’ve also licensed Highlight and Dandelion and find them all very easy to use. I love your themes!
Thanks again for all you do!
Thank you very much for your kind words and for taking the time to provide your feedback, it is very much appreciated! I’m very happy to hear that you are satisfied with both our themes and the support we provide and I hope you will enjoy working with the themes for the future as well
I have a question. I was looking at your theme but i didn’t see capdtcha on the contact form. The last two themes I used I got flooded with spam on comments and my contact form. Does your theme have captcha settings for the contact forms or do you have a plug in you have people use?
At this point the theme doesn’t support captcha but we are planning to include this functionality in the next update. Another option would be to use a contact form plugin that supports this functionality – I would recommend Contact Form 7 – it is very easy to use and provides a captcha option.
Very nice and elegant theme!
Is .xml – sample data available?
Yes, we have included a XML sample data. However, please note that WordPress doesn’t export all the settings and also we have replaced the demo images with dummy images, as the ones we use on the demo are copyrighted.
Hi can you make the service boxes wider when inserting them as shortcodes into the content? Mine only come up quite narrrow!
One more follow up question before I go ahead and purchase it, do you have a xml file (or similar settings file) that I could import into my WP and have a functioning demo site like the way you have here. I find it easier to start modifying the theme that way.
Please let me know.
NEVER mind. I see you have answered that question 1 comment above my question.
On my way to purchase.
I hope you will enjoy working with the theme
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