An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, tvlgiao, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from tvlgiao:
For technical support please mail to:
Magento : firstname.lastname@example.org
Prestashop : email@example.com
Opencart : firstname.lastname@example.org
Wordpress : email@example.com
Shopify : firstname.lastname@example.org
For customize services, Outsource project…please mail to:
Magento : email@example.com
Prestashop : firstname.lastname@example.org
Opencart : email@example.com
Wordpress : firstname.lastname@example.org
Shopify : email@example.com
After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket. We will process and respond to your question in the queue order. Our working time is 8:00 – 17:00, Monday to Saturday GMT+8. Your question will be answered within 16 working hours from the last email you sent to us. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/
Follow us on Twitter to get support update: https://twitter.com/emthemes
Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.