An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, GravityDept, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from GravityDept:
Support Hours — All support requests are answered within 24 hours (often within minutes) from Monday – Friday. I live in US/East timezone, and usually do support during the day. Sometimes I will answer questions on weekends, but please wait till Monday if I don’t respond on Saturday night.
What is support? — Support is available for pre-sales questions, theme configuration, and basic customizations (<5 minutes to answer). If a request veers into more complex customization, I’ll let you know and direct you to information about consulting rates.
GravDept Promise — Support is a major priority for Gravity Department. Literally every question a customer asks is responded to. Check out the comments on GravDept’s products for yourself, or send a question. You’ll always get an answer.
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When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.