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Additional information from GravityDept:
Support Hours — All support requests are answered within 24 hours (often within minutes) from Monday – Friday. I live in US/East timezone, and usually do support during the day. Sometimes I will answer questions on weekends, but please wait till Monday if I don’t respond on Saturday night.
What is support? — Support is available for pre-sales questions, theme configuration, and basic customizations (<5 minutes to answer). If a request veers into more complex customization, I’ll let you know and direct you to information about consulting rates.
GravDept Promise — Support is a major priority for Gravity Department. Literally every question a customer asks is responded to. Check out the comments on GravDept’s products for yourself, or send a question. You’ll always get an answer.