An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by GravityDept

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from GravityDept:

All support requests are answered within 24 hours (often within minutes) from Monday – Friday, and usually on weekends too. Support is available for pre-sales questions and verified purchasers.

If a request veers into customization territory, we’ll let you know and direct you to information about consulting rates.

Support is a major priority. Check our item comments for yourself. You’ll always get an answer.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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