An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeBeans, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ThemeBeans:
Support includes the rectifying of issues arising from theme features, bug fixes and basic usage questions and is available for one year after the initial purchase date.
We do not provide support for our free Bean Themes, the use or issues arising from 3rd party plugins, troubleshooting issues occurring in versions of Internet Explorer older than version 8, WordPress itself, or customization requests. Support hours are generally Monday – Friday, 10:00am to 5:00pm (excluding US holidays).
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Wait what? It says that the theme is missing a stylesheet when I try to install it?
Simply upload the actual theme zipped files.
When you download one of our themes from ThemeForest, you will receive a package folder – aka Acute-Package (V1.0). This package contains a documentation folder, PSD sources, Licensing stuffs a un-zipped folder of the theme and a zipped theme folder.
This zipped folder – inside the package – contains the set of files that you would use to upload through the WordPress Dashboard.
Note: If you’re uploading via FTP, straight to your wp-content/themes/ folder, you’ll upload the unzipped folder.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.