93 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy
solen Purchased

I ask you humbly apologize for having disturbed many times. I still have not solved the problem I am attaching pictures to understand this better. I can not run the logout of the account. I sent an email on your profile,sorry for all the trouble elisa.

gljivec

Hi,

support staff will answer you via ticket.

This is not our support portal.

Best regards.

solen
solen Purchased

I opened a ticket as per your report. I received an e-mail:

One Ticket, One Question Please limit your questions to one per ticket. It’s much easier to diagnose, troubleshoot and resolve the issue if we can focus on one.

No Bumping Please do not bump your ticket. We answer tickets oldest to newest. Replying to tell us that you’re waiting for a reply moves the ticket down the list and delays our response. DO NOT BUMP. What should I do

gljivec

Hi,

yes and in another one you recive answer that I added logout link to your top menu.

Best regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

We have an issue with our grid, it seems our grid gets broken with too many words. http://wineglassbrands.com/product-category/decanters/

Is there a way to increase the character/word count above 23 ?

gljivec

Hi,

you mean the uneven height of holders? You can either increase the word count or set the minimum height of holder, so all are the of the same height. Tell me which solution you prefer.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

People from support, please!

Answer ASAP my questions and the questions from another people in support section.

I need to finish this site but I have some questions about translating parts that I cant translate because the javascript wont change for me.

link of this thread openned in april/10 (6 days ago) is http://themesupport.premiumcoding.com/forums/topic/redirecting-straight-to-the-product-page-sandru/#post-22162

Thank you!

gljivec

Hi,

where in theme description or in right colunm you see that this theme support WPML? So for translation you will need to hire some freelancer.

Best regards.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Any chance you guys will ever get to my support tickets? You claim to answer them within 24 hours, that’s a major selling point and reason I went with your theme.

gljivec

Hi,

sorry, but currently both support staff members are on sick leave, so it’s just me. Things are a bit slower atm. What is your ticket’s number?

Best regards

Default-user

They’re in the support forum and I emailed you about them. You told me not to open multiple tickets and closed out the email I sent.

22164

22150

22258

gljivec

Hi,

sorry for the delay. What is your ticket number?

Best reagrds.

Default-user

Hello,

22258 and 22150. I have two others but they can wait. I just need these two to deliver the site and collect payment.

Thank you

gljivec

Hi,

are these on forums? Forums are slow due to support staff sickness. Please write through the contact form on my profile for the support to get into our ticket system.

Best regards

Default-user

Are you serious? I followed the link that said where your support is handled. You need to get your system figured out if that’s not where we’re supposed to go. I’ve already emailed you and written support tickets. Figure it out or keep dealing with comments you don’t want on your theme forest page. Quit wasting people’s time.

Default-user

This is what I got when I asked you about the tickets 4 days ago…

Hi,

please don’t open multiple tickets. Closing this one.

Best regards, PremiumCoding Support Center Gljivec

gljivec

Hi,

before we continue with this post with account that you have bought the theme.

Best regards.

Default-user

We went over that in an email. Here is the purchase code: 594fad6e-f436-4714-aacf-4f342dad6bc1 We bought on the company account under the user name adams71

gljivec

Hi,

just answered your last ticket (user adams71).

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello Please, I need a help in thema of you have needed to use the icons on site but is only missing Instagram, how can I add / activate?

I hope that u get better

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello Please, I need a help in theme of you have needed to use the icons on site but is only missing Instagram, how can I add / activate?

I hope that u get better ;)

gljivec

Hi,

for suppor tplease send mail via my profile.

Best regards.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States
Ntryst Purchased

Hello gljivec,

Im having an issue with the way wooCommerce is showing. Product boxes are misaligned and the rows dont show an even number of products. See here:

http://lucidlenz.com/product-category/novelty/page/2/

Please help with this.

Thanks!

gljivec

Hi,

for support please open ticket via Support tab.

Best regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

- Is there a way to show Best Sellers items on homepage ?

- There is no confirmation when a product is added in the cart on your demo. Is that normal ?

Thanks for your reply,

Best regards.

gljivec

Hi,

for support open ticket via support tab.

Best reagrds.

gljivec

And do this with account that you have bought the theme.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’m thinking about to buy your theme. I have some questions:

1) Could be possible change the font in the theme and put one that I have in my computer?

2) If I have 20 pieces of the same products, could be possible put for every one a different code?

3) When users do the registration there is a way to have a database with their contacts (like e-mail, number etc)?

I need to know it as soon as possible. Thank you very much.
gljivec

Hi,

1. you can change font via theme options. You can use Google fonts.

2. You can add 20 products

3. default wp registration already have email, default WooCommerce registration have address….

Best reagrds.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Are you going to offer a version that is WordPress 3.9 compatible anytime soon?

gljivec

Hi,

theme was already updated.

Best regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello guys, how u beein?

I dont know why but when I enter some query at www.emporiodomel.com.br (bottom field), like “MEL”, the results came in blog format, its possible show only the products registered in woocommerce?

Thank you!

gljivec

Hi,

for support please write through the support tab of the Theme. Thanks.

Best regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
heat33 Purchased

How do I get the license number as in the downloads it does not have the “License Certificate” as per your documentation.

I am trying to get the demo content

gljivec

Hi,

you can download demo from : http://adamas.premiumcoding.com/demo/adamasstore.wordpress.zip

Best reagrds.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Greetings to neighbour from Slovenia! Great work BTW. Can you please advise is it possible to put video instead of product picture in preview product blocks, like it is posible on your other theme: http://camy.premiumcoding.com/demo.php?

Thank you and kind regrards, S.

gljivec

Hi,

hey, greetings right back at you :). Unfortunately adamas doesn’t have that features, we implemented it in our later Themes.

Best regards

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