An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by Serpentsoft.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install weather widget?

  1. Go to [Appearance > Install Plugins].
  2. You should see a list of plugins that we recommended [Short Codes Ultimate] and [Awesome Weather].
  3. When you move mouse over your choice the [install] link will appear then click install and wait until page reloads.
  4. then go to again and click [Activate].
  5. Congratulations, now you have a weather widget.
  6. Go to [Appearance > Widgets] you’ll see a new plugin called [Awesome Weather Widget].

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by