An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by indiapart

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from indiapart:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Where is the index.html of the Adele Countdown, I cannot find it!

There is no “index.html” – there is a “index.php”, which is pretty much the same. But as the “index.php” does not have any PHP Code, You can simply rename it into “index.html” and voila, You got Your “index.html”.

You could also just upload the “index.php” – how I said, it’s absolutely the same. So there are NO NEEDS to change anything. Just upload the “index.php”...

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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