An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Webbu

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Webbu:

Support Policy

We have changed our support policy so please read this before submitting your ticket!

  • I will only provide support if you are polite! No one likes attitudes, neither do I!
  • All items from my portfolio come along with a very detailed instructions manual. These include:
    • Installation Instructions
    • Customization Instructions for the files default usage
    • We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
  • All tickets submitted on weekends or during holidays will be answered on business days.
  • We only provide support for fixing bugs and questions regarding to theme features usage.
  • Please be sure to provide live URL to your site, if you are not on localhost.
  • You will get respond to your ticket within 48 hours or 2 business days.
  • We do not provide support for additional custom modifications to our items.
  • We do not provide support for installation.
  • We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
Dates and times we are not able to provide support for your items (Holidays)
  • Special Days will be written here.
  • Weekends and Public Holidays
  • Our timezone is GMT +2
Please Note: Support is limited to questions regarding the template features or problems. We are not able to provide support for code customizations or third-party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

Frequently Asked Questions

Slider, menu work?

Hi if you receive error for camera slider not work. Please change jquery link code below;

<script src='http://code.jquery.com/jquery.min.js' type='text/javascript'></script>

to

<script src='http://code.jquery.com/jquery-1.8.0.min.js' type='text/javascript'></script>

This is fixed on 15/01/2013

Note: This happen because of jquery 1.9 and camera slider have problem. so we changed the jquery version to stable.

Can I add my own image background?

Yes you can add images and patterns.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by