236 comments found

Quick question, how can I make the feature link, link to a page and not the contact of that feature. I am just trying to highlight a page on the site. Also is it possible to move the Donate call to action above the features?

two2twelve

Hi there, Support questions are handled through out support desk. Please visit us here so we can help you out – http://themes.two2twelve.com/support/

Thanks!

Hi I want to make my website using advocate theme mobile, what is the best way to do that ?

Default-user

Oh I am sorry, I am trying to convert the website that I built using your theme so it will be moblie accessble or that people can see the website as mobile in their browser on their mobile phone.

two2twelve

Ah okay, Advocate is already mobile accessible or what is called ‘responsive’. Have you tested it on your phone? You can also see it by resizing your browser.

two2twelve

Make sure you are using the latest version of the theme released 11 August 2013 – Version 1.3.4

Hi, i tried to modify default.po to translate some texts (blog etc…), but it didn’t work. This is weird that old texts worlks perfectly with the updated default.po (located in wp-content/theme/advocate/)

Thanks.

two2twelve

Hi there, that’s unusual. But we can help you with that over at the support desk – http://support.t2themes.com/

Color is suddenly changed… I had a yellow background, the defaults and codes are still there, but now the background is orange? How do I make it go back?

two2twelve

Hmm that’s odd, please signup over at our support desk so that we can help you out with that – http://support.t2themes.com/

Thanks :)

Hi. Is it possible to have the blog featured image displayed on the homepage Blog posts?

Thanks

two2twelve

Hi there, I’m afraid that is not an option.

Default-user

Another way I looked at showing an image on the homepage was to embed an image in the first line of the post content. All this did was to show the html limns to the image. Is there a way I can get this image to show up?

Thanks

two2twelve

Hi there,

This blog excerpts are not setup to show images here. If you are having issues with theme please visit our support desk for further help – http://support.t2themes.com/

Thank you!

Hello two2twelve,

I’m having an issue with the Events shortcode on the homepage. I see you’re having the same issue on your theme’s live preview. I’m also having an issue registering an account on your support desk, it will not accept my Item Purchase Code and says it’s invalid.

Thanks,

Andrew

two2twelve

Hey Andrew, Did you by chance happen to try and signup yesterday? We got an email from Envato saying that ThemeForest was down and that users might be having trouble with their purchase codes. Have you tried again today? If it’s still not working, shoot me your purchase code via PM here and I’ll set you up manually.

Thanks,
Elizabeth
T2Themes

I purchased this theme and love it. But I put in a Support Ticket over a day ago and have gotten no response, How long does it take to get support?

two2twelve

Sorry about that, what is your ticket # I’ll have someone look into it for you.

Default-user

The ticket # is 5052. I would be happy to pay for premium support if that is an option! Thanks.

My client was very pleased with their custom wp theme, so I just wanted to say thanks! http://www.heardsgardentour.com/

two2twelve

Hey that’s really nice to hear, thank you :) Your site looks incredible! Nice job! Do you mind if we feature it on our site http://t2themes.com?

Default-user

Sure thing. It’ll be good exposure for my client’s non-profit organization as well, which is basically the whole point of your theme. Thanks again!

Before I purchase this theme, is it possible to use an image logo in place of the text title where it says “advocate” at the top of the page, or am I limited to using google fonts?

two2twelve

Hey there,

Yes it sure is. You can use an image or text whichever you prefer. Here is a shot of the backend – http://cl.ly/image/250s3W2e3P07

Thanks!

Has anyone had issues with installing plugins? No matter what I try I can not get any plugin to work with this theme. Any help or suggestions would be greatly appreciated. Its a beautiful theme, but if I can’t add to it, it become useless to me. Help!!!!!

two2twelve

Hey sorry to hear you are having plugin issues, as you know there are millions of third-party plugins sometimes installing too many can cause conflicts with theme or with the other plugins. Naturally it’s not possible for all theme to be compatible with all plugins. If you are having issues with a specific one, you should contact the plugin’s developer directly.

Thanks!

banned Purchased

Hello,

I am having trouble showing the tagline under the text logo “ValoraRSE.org”. The tagline appears to be showing under the slider and out of sight. I have the template shown here. http://valorarse.org/

Could you please take a look and help me fix it?

Thank you,

two2twelve

Hi there,

I believe you have received a response with a fix to your ticket in support. We will continue to communicate with you there if necessary as this page is for pre-sale questions only. Thanks!

Default-user
banned Purchased

Great stuff, that did help and solve the issue. Kudos for keeping your support outstanding.

Thanks!

two2twelve

Awesome! Thanks for following up here :) If you haven’t added it already, your star rating of the theme and our support would be much appreciated. Cheers and best!

FYI: your demo links to a site with bad database connection.

two2twelve

Hey yea, thanks for the heads up. We’re working on it…

kkopf1 Purchased

How can I adjust the the transparency of the drop downs in the main navigation?

two2twelve

Hi there, there is no default option for this but you can use some custom CSS or contact our customization shop for help with this – http://t2themes.com/contact

Thanks!

mascosi Purchased

I just installed WP 3.9.2 and now I can’t see the sidebar in the widget area. I have no way of making edits to the widgets. Any suggestions? Should I deactivate and reactivate the Advocate Theme? Thanks!

Default-user
mascosi Purchased

Figured it out. I removed one of the plugins and now it’s working fine.

two2twelve

Great glad you got it sorted out :)

mascosi Purchased

I’m having issues with activating Visual Composer for a client. I had my client’s website running on my server and transferred it over to their server. I deactivated Visual Composer on the former site, and activated it on the new site. However, I keep getting “Invalid liense key.” Do I need to remove the Advocate theme all together from my server in order for Visual Composer to work properly on my client’s server?

two2twelve

Visual Composer is a third party plugin so my recommendation would be to contact the plugin developer and see if they can help you out.

Thanks!

The slides don’t link in IE (any version) and the button to “disable slider” doesn’t really work because despite only showing only the first slide, it still shows the arrows. After checking the demo I find it interesting none of the slides have links.

two2twelve

Hi there,

If you haven’t already, please signup over at our support desk where we’ll be glad to help you out – http://themes.two2twelve.com/support/

Thanks!

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