259 comments found

Hello. I would like to add a Donation Image Button to the far right side of the logo in the header area. Can you please let me what needs to be modified in the header.php file to make this change?

Thanks

two2twelve

Hi there, we recommend that you never make changes to the core files of the theme as they will be overriden when you update your theme. Instead please use a child theme – http://codex.wordpress.org/Child_Themes or make your changes in the custom CSS area of the admin panel.

Default-user

Thanks for the reply. OK, so using a child theme, what would I need to modify in the header.php file and css in order to add a small image to that area of the theme?

two2twelve

Sorry but we cannot address customization questions made to the core files of the theme, however if you would like to have this done for you please feel free to contact our customization shop – http://t2themes.com/contact/customization_request

Thanks

sc_deb Purchased

HJi I am having trouble with the contact form not sending the emails – I have also tried Gravity Forms and it is not working with your theme -I am trying to register on your support site, but it is telling me that I have an invalid purchase code. Please advise how we can resolve the issue in order for me to register on the support site. Thank You you can email me at cindy@sanclementeweb.com

two2twelve

Hi there, contact form issues almost always have to do with your email provider or server configuration. Please try the following troubleshooting steps:

1. Check your email spam folder 2. Try another email address 3. Make sure you have added your email correctly to the Settings area in the WordPress admin 4. Contact your webhost and make sure smtp is properly configured.

As for registering on our support site please email us at info[at]t2themes.com with your license code and I will get you sorted out.

Thanks!

Hello. Is there any way to disable the “responsive” feature of this theme? I already use a third party plugin to manage the mobile version of my website, so I have no need for the responsive functionality.

I’ve noticed that some of my content (i.e., images and text) overlap one another when I re-size the web browser to a smaller view (i.e., if the I re-size the screen to only be shown on half of my monitor). Please advise if there is a way to disable the responsiveness. Thanks!

two2twelve

1. To disable responsive styles – You can simply remove the media.quieres.css stylesheet from the theme files

2. Disabling the responsive styles or if the plugin you are using is causing this issue might be why you’re seeing this. However, not sure why you would want the site to be seen only on half of your monitor, but even at that, I’ve just checked the demo on two different sized monitors and the breakpoints for responsive kick right in and everything appears fine.

Hello. I can’t get any type of optin bar (i.e., Hello Bar) to show above the menu on this theme. I’ve tried a number of different optin bar plugins and they all cover up the menu (as opposed to pushing the menu down below the optin bar). I haven’t ever had this problem before with any other theme in the past (just this one). Is there something that I need to adjust in this particular theme in order for me to use an optin bar above my menu? Please advise. Thanks!

two2twelve

Hi there,

I’m sorry but I’m afraid we cannot assist with third party plugins. Perhaps try contacting the plugin developer to see if they have any suggestions.

Hey there, I would use the account that purchased this item, but I cannot because it was set up for a not for profit that has lost the account. How unfortunate for me :( The question I want to ask is how I can increase the width of the ‘full width page’. I use a 1920×1080 monitor, and the page is half the size I’d like it to be. Thanks in advance!

two2twelve

Hi there,

That would require some customizations to the code – feel free to contact our customization shop for a quotehttp://t2themes.com/contact/customization_request

When I try to add a URL to the Donate button on the homepage, I get a

“Sorry, no posts matched your criteria.” error.

How do I fix this please?

Foz Purchased

hi there, Really interested in adding more than 5 slider images. Is this possible? Either by adding code/sections to the admin area or by direct code input somewhere?

Great theme. So far easy to customize!

two2twelve

Hey there,

This is definitely possible but will require some complex code changes. I would recommend contacting our customization shop to see how they can help – http://t2themes.com/contact/customization_request

Thanks! :)

Hey the theme is not showing the slider or any of the features, even after I’ve loaded content. www.swarasafari.net

two2twelve

If looks like you have not set up your theme correctly. Please make sure you go to reading setting and select static page and then select ‘blog’ as your post page and ‘home’ as your front page. If you are still having trouble please open up a support ticket – http://support.t2themes.com/

Hello! I’m getting an error in typography options:

Something went wrong: SSL read: error:00000000:lib(0):func(0):reason(0), errno 0

Any idea what can be the issue?

Thanks!

two2twelve

Hmm, not sure would have to take a closer look. If you could open up a support ticket here – http://support.t2themes.com/ we’ll see what’s going on.

Thanks!

Hi, I need help… I was almost ready to take my site live, when 2 of the widgets on the home page disappeared – Home Left & Home Right. I’ve tired uninstalling plugins… replacing content, but nothing seems to happen. I’ve also tried to sign up via your two2twelve support, but it’s not accepting my purchase code key.

Default-user

never mind I figured it out :)

Hello,

I would like to remove the circles next to the menu links—could you please advise on how to do this?

two2twelve

Hello,

Please open up a ticket over at our support desk and someone will take a look at this for you – http://support.t2themes.com/

Thanks!

Hi there,

I have a few pre-purchase questions:

  1. Is there a custom css possibility in the theme options?
  2. Your gallery in the demo seems to work more like a portfolio. Can they also be set to work like the standard WP gallery: with lightbox, click back and forward and an automated slideshow? Or can the standard WP gallery be used in stead of your gallery?
  3. Is it possible to create multiple sidebars?

Please advise.

Thanks & regards, Monique

I’ve designed a website for Advocate here: http://www.memorialdaymile.com

However, unlike other Advocate themes I see (for instance, www.TrinityEvansville.org), a mobile version doesn’t appear to load on my phone. Instead it just loads the oversized desktop version. It seems clear that the mobile script isn’t loading or installed, but I don’t understand why or how to fix it. I used the proper zip file when installing the theme, so I’m not sure why or how to fix it.

ymiki Purchased

Hi, I have a trouble to use theme option. I couldn’t save a change theme option. It shows 403 error. I have done anything appropriate. I uploaded other wordpress themes in my server and all of them works well.

How I can fix it?

Just purchased and trying to get it all installed and looking the way we want our site to look before pushing it to the live site—

1. Can the logo area be any larger than 70px for an image?

2. Is there a place/way to change the text above the sections Blog/Sponsors/Events? We’d prefer Blog to be “News” and Sponsors to be “Links” for our purposes.

louisacu Purchased

Is this theme compatible with forum plugins such as WP symposium (in particular)?

two2twelve

We have not tested that particular plugin, but feel free to install it and see how it works, you can always uninstall it if it doesn’t.

aym2012 Purchased

We need help debugging our website www.aym-inc.org. The site uses the ADVOCATE theme template. We also need to remove unnecessary plugins. We’d appreciate any thorough review and suggestion on how we could enhance our current Advocate theme template and reduce the site load time. Thanks in advance.

two2twelve

I’m afraid we do not provide such auditing services. There are no plugins required to run the theme so any third party plugins are installed / uninstalled on your end. The theme is already optimized for fastest load time.

Hi, is it possible to add sub menues? Thanks

I was unable to upload the .zip file. This is the error message I got. The site is using WP 4.1.

“The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.”

two2twelve

Hello there,

Sorry for the delay in response. This is due to uploading the wrong file from the theme download. You need to upload the advocate.zip file if you are doing so through the WP admin and make sure that you DO NOT UNZIP the file.

Thanks!

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