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90 comments found

I’m interested in your theme! I notice it doesn’t have support to woo commerce and reading through the comments shows you are aware some members have requested this.

Has there been any further thought or plans to adding woo commerce support?

RescueThemes

Hello GCSkye!

The theme should support WooCommerce, it just hasn’t been tested or styled for it quite yet. It’s on our list of features to add but I don’t have an estimation for when that will happen.

Hi, I love your theme and would like to use it for my company wordpress. I will be upgrading to the premium wordpress account. Will this be compatible, or does this theme require some other hosting site type?

RescueThemes

ThemeForest themes are only compatible with self hosted WordPress sites (wordpress.org). If you mean that you’re hosting your WordPress site through wordpress.com, then you can only use the themes sold through your wordpress.com dashboard.

What is a SaSS version? Does it allow multiple charties to host?

RescueThemes

Hi mattrin. Great question. Sass is a preprocessor for the CSS language. We offer both a vanilla version of the theme available in the download package and a Sass version on request that will include .scss files for developers.

http://sass-lang.com/guide

How can I update the theme from 1.5 to 2.0.5 without losing the work I’ve done to my site?

RescueThemes

Hi Mike. If direct edits were needed to be made to the theme, then you should have used the included child theme. In this case, you’ll just need to remove the parent theme and replace it with the latest version.

Hey RescueTeam, I’ve purchased (05 Dec 2014 (Regular License) and have been customizing your nice template. But I want to make sure I understand what was purchased here. My Reg License DOES NOT get me any direct or forum answers to help me with any problems besides Basic Support… correct?

So for finding specific code or add full width background color to a section is beyond what was paid for or would be considered Priority Support?

RescueThemes

Thanks for your message. Included support provides assistance with theme setup, bug fixes, and updates. If you’d like help with minor customizations, WordPress guidance, and faster responses, Priority Support will cover that.

Default-user

I understand, thanks for your quick reply.

Understanding that your in business to make a living, I would perhaps consider having a limited Priority Support included in your basic purchase price.

I could image that limiting this support to 3-10 question/submissions request or for 1-7 days after your purchase. This could give folk a taste of your support and if it’s worth it for them. Lastly it will help them when they need it the most, and chances are it will be an easy answer and they will be grateful for helping them with there deadline.

Anyway just a thought. Thanks for your time.

RescueThemes

Thanks for the great feedback! I’ll take that into consideration. Let me know if you have any other questions or if I can help with anything else.

—Jami

Hi there,

Does this theme support WPML with RTL languages (e.g. Arabic)? Do you have a demo for the backend admin panel?

RescueThemes

Thanks for your questions, mamouneyya. I haven’t tested the theme specifically for RTL languages but the theme was developed using WordPress standards so it should be compatible with the WPML plugin.

As for a backend admin area demo, I don’t have live login details available but get in touch with me through my profile page contact form and I should be able to help with something.

http://themeforest.net/user/RescueThemes

Hi,

How can I make the mobile navigation appear on larger screens? Currently it displays when the device is about 640px or less and we need to displaying on devices of 768px or less

Thanks

RescueThemes

Hi strandcreative. You’re welcome to submit a support request from our profile page contact form:

http://themeforest.net/user/RescueThemes#contact

Does this theme have a boxed version?

RescueThemes

Happy to help! I just responded to your message. :)

carricdesign

Thanks. I was able to access the Theme Customizer once the child theme was properly linked.

RescueThemes

Sweet! Thanks for the follow up, Carol! Let me know if I can help with anything else.

talyiana Purchased

Hi there, I am interested in your theme…it looks wonderful!

A question about the Upcoming Events (Events List Widget) on the front page….is it possible to have just one or two events and not necessarily THREE? Most of the time my client may only have one or two upcoming events at any given time.

Also, on the Donations page, is it possible to remove some of those fields? (Such as the Employer Match for example)

Thank you kindly:)

RescueThemes

Hi talyiana. Thanks for your questions. Yes, you can display however many events you’d like on the home page. The events widget give you the option to select a display number.

You’ll also have the ability to remove any of the fields from the donation form:

http://d.pr/i/10hhq

Let me know if you have any other questions or if I can help with anything else.

Default-user
talyiana Purchased

Thank you so much for your prompt reply…you were very helpful and I really appreciate it:) I am looking forward to using your theme!

Hi there. A pre-purchase question please: Can you tell me if it’s easy to remove the box overlapping with the slider which has links to “Our Process”, “Our Events” and “Our Team”? Thanks in advance.

RescueThemes

Hey there noodles. It’s super easy. If you don’t place any widgets in that area, then the box won’t display by default.

Let me know if you have any other questions or if I can help with anything else.

Default-user

Great, thank you!

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