80 comments found

MCISC Purchased

Once I get the child theme sorted out I really want to put our logo header in the top section where the site name, top menu and search box are. I want to remove the site name from that area and have our header sit below the top menu/search box. I tried, but the results were far from successful, I got some very odd results :)

RescueThemes

Hi MCISC! I’ll be happy to help out. :)

Send a message through our profile page contact form:

http://themeforest.net/user/RescueThemes#contact

Hi there,

I am getting an unknown error on my events page. I’m not sure how to solve it. http://wishingstar.org/events/

Any help would be awesome. Thanks!

RescueThemes

There was a pretty major update to the Events Calendar plugin a month or so ago that required an update to the theme as well. Installing the latest version that’s available form your Envato Marketplace account download area should fix that.

If you’re still having trouble, send a message through our profile page contact form:

http://themeforest.net/user/RescueThemes#contact
Default-user

That worked! Thanks so much for your quick response!

Hi. I like the looks of this theme, but have a few questions. 1.) Is it easy to have the logo and menu on one level, instead of the stacked two level menu shown in the preview? 2.) What is used to create the slideshow on the homepage, and what options does it have? Can you put writing into it? 3.) Would the theme work well with another slider, say layerslider, on the home page?

Thanks.

RescueThemes

Hello Dave,

Great questions.

I’m not entirely sure I know what you’re wanting to do with the logo and menus but if you’re wondering if you could have the logo image in line with the main navigation bar (green in the demo), then you’ll want to do some customization of the theme.

The demo is using the Soliloquy slider. This is only recommended. You can use any slider plugin you’d like there (Slider Revolution, Layerslider, etc). That home page space is widegtized so you can pace any slider widget there, or, just paste the slider’s shortcode in a text widget.

If you’d like to review options for the Soliloquy Slider, that can be done here:

https://wordpress.org/plugins/soliloquy-lite/

Hello.

Congrats for this awesome theme.

I want to buy it, but i need you to answer this question first: This theme is translation ready? It’s compatible with qtranslate?

Hope to hear from you. Thanks.

Regards, Nuno

RescueThemes

Hi again Nuno,

Send us a message from our profile page contact form and I’ll see if I can give a hand:

http://themeforest.net/user/RescueThemes#contact
Default-user

Hello.

I've done that already. Did you received the message?

Thanks.

Best regards

RescueThemes

Yep! :) I’ll be responding shortly.

Hi There,

I purchased you theme it is working perfectly till morning but now it is not saving any option in theme option section.. i tried to disable the plugin also but not going to help and my all saved option are also restore to default ..can you please let me know what is causing the issue ??

Thanks

RescueThemes

Thanks for getting in touch! I’m happy to help. Please send a message through our profile page contact form from the account the purchase was made under:

http://themeforest.net/user/RescueThemes#contact

I successfully imported the xml file for the demo setup, but it the template looks very incomplete. Many images, menu items, etc are not showing up. Any help is appreciated

Default-user

disregard, I got the import done. How do I change the site tagline in the header to a custom logo image? Also, category links (ie – ‘view all events’) are not setup (using default ’#’). How do I setup correctly?

RescueThemes

Hi Toby. You’ll want to visit the theme options panel to complete the setup: Appearance > Theme Options

If you have any other questions about setting up the theme, go ahead and send a message through our profile page contact form:

http://themeforest.net/user/RescueThemes#contact

Please help. I removed a page from the menu and now the menu drop downs do not work. Also, nothing on the home page for News and Gallery works either. I just downloaded and installed the latest version of the theme, but this did not fix the problem.

RescueThemes

Please send a message through our profile page contact forma and I’ll be happy to help:

http://themeforest.net/user/RescueThemes#contact

Beautiful theme! Is it possible to pick fonts? If so, how many and which can I choose from?

RescueThemes

This theme currently includes the Google font Open Sans. I’ll be happy to discuss customization options if you’d like to send a quick message through our profile page contact form:

http://themeforest.net/user/RescueThemes#contact

This theme looks great, but I want to confirm that it’s possible to display event photos as rectangles, rather than circles.

Thanks in advance!

RescueThemes

Thanks for your question. You can change event images to rectangles by just changing the border radius to zero.

Hi there,

I really like this theme but there are a few questions I have before I purchase it

Homepage: We would like to add text to the homepage banner – can we customize this with a side bar for text?

“Help Us Reach Our Goal” Box - Are there restrictions on how many causes we put here? The example shows only two (Food Drive, Toys Fundraiser) - Can we have a page for people to learn more about each cause? If so, what does that template look like?

Donations: - Do donors get a confirmation of their donation? It will be important if they do, plus we need to send tax receipts to donors. - Once donations are received, does the system automatically convert the percentage and add it to the fundraised progress bar? - The donations plugin you use currently are in USD. Do you know when other currencies will be supported? (https://wordpress.org/plugins/seamless-donations/)

Gallery: - Can we add videos to the gallery?

Sorry for the list of questions. Out of all the templates, I really like the look and feel of this but there are a few important things that we need to know before we move ahead.

Much appreciated.

RescueThemes

Thanks for your consideration and questions!

You can add text to the homepage slider. It will display like a overlay on the images. The entire area is widgetized too.

You can display as many as you’d like. They are displayed as a shortcode. You can also place links in that area to direct your site visitors to different pages (to learn about each cause).

In the demo, donations are accepted by the Seamless Donations plugins so you’ll want to direct questions specifically related to that system to the plugin developer (eg. additional currencies accepted). Donations are not automatically updated with the progress bars on the home page.

The gallery is designed for images.

apoorav Purchased

Hi,
Can the images in the home page slider not be linked to a page?

RescueThemes

Sure! Yes, you can do that too. Each image can be linked to whatever page you’d like. I just haven’t set any links to those images in the demo.

Default-user
apoorav Purchased

I sent in a mail through your profile page. There has been no response yet.

RescueThemes

Hi apoorav. I’ve sent a response back to your messages. Please check your inbox.

Hi there,

I sent a message last week as well as one today. I am needing support to remove the background color from the top header with the logo. I would like it white instead of dark grey.

I am also stumped as to how to add images to my portfolio items. I have created the item, uploaded images to the library, and I have created the page with the portfolio shortcode link, but I don’t see how to associate my pics with the portfolio item. I am sure it’s something simple, but I can’t figure it out.

RescueThemes

Hi jolisanders,

It looks like I sent a message to you on the 21st regarding the background color. I’ll resend that and also add more details about the portfolio. :)

Default-user

Oops. Thanks! I will check my junk folder. I was able to change the code for the header, but I am still clueless about the portfolio. Looking forward to receiving your email. Joli

Hey there, I would use the envato account that purchased this item, but I cannot because it was set up for a not for profit that has ‘lost’ the account. How unfortunate for me :( The question I want to ask is how I can increase the width of the ‘full width page’. I use a 1920×1080 monitor, and the page is half the size I’d like it to be. Thanks in advance!

RescueThemes

Increasing the width of the full width template would probably require customization of the theme. You’re welcome to check out the support options we have available. Priority Support will provide minor customization assistance:

https://rescuethemes.com/support/
apoorav Purchased

Hi,
Can you help me have circular featured images on the Blog page?

RescueThemes

Hi apoorav,

Get in touch with us through our profile page contact form and we can provide some customization support options:

http://themeforest.net/user/RescueThemes#contact

Hello The Home Top area’s icons are no longer showing. I have tried to change everything but nothing is working. The only thing that is showing is a small line instead of the icons. I downloaded the theme again and re-installed it but still nothing. This is the short code I copied but it is not working. Thanks,

[icon type=”book” size=”3x” pull=”center”]

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RescueThemes

Hi John. I’ve just sent you a message in response to your email. Please check your inbox and feel free to respond there if you have any further questions.

Hi , I want to buy but have two questions: - Paypal donation is built in? - Can I put a video on the main slider on home page?

Tkx in advance

RescueThemes

Hi weblatitude,

Thanks for your questions. Paypal donations are accepted through the donation form, yes. It’s managed by the Seamless Donations plugin:

https://wordpress.org/plugins/seamless-donations/

The home page main slider is managed by the lite (free) version of the Soliloquy Slider plugin. To add video and HTML support, you’ll want to upgrade to a personal license:

https://wordpress.org/plugins/soliloquy-lite/

Hi, work with WPML? Thanks

RescueThemes

The theme is fully localized for translation so it should integrate well with the WPML plugin.

bowedp5 Purchased

Hey Advocator Team, I’m stumped on this one.. http://www.cochawaiiyp.org/events/

Every time I go to add an event, it’s saying the cart is empty.. this worked literally a week ago, but now it won’t. I have Events Calendar Pro and WooCommerce with WooTickets connected.. can you please help?

RescueThemes

Hi bowedp5! Go ahead and send us a message through our profile page contact form and I’ll be happy to help troubleshoot:

http://themeforest.net/user/RescueThemes#contact

Hi! I’m considering buying this template but I want to know if I can install a shopping cart in this theme.

Thanks!

RescueThemes

Hello Alejandra,

You should be able to use a shop system like WooCommerce but officially it hasn’t been added to our list of supported plugins. Get in touch if you end up using that plugin and I can provide some basic guidance for it.

Hello,

Do you have self-installation based on our request with a limited charge?

RescueThemes

Hi Mamshaw,

Theme installation is included with a Priority Support subscription:

http://themeforest.net/item/advocator-professional-nonprofit-organizations/7006346/support

Is that what you mean?

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