An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, RescueThemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from RescueThemes:

Rescue Themes offers both 100% free Basic support and premium Priority support options.

Basic Support Includes:

  • Pre-Sales Questions
  • General Theme Setup Questions
  • Fixing bugs
  • Providing updates to ensure compatibility with new software versions

Basic Support Does Not Include customization and installation services.

Want faster, more advanced help? Upgrade to Priority Support!

Priority Support Includes:

  • Everything in Basic Support plus….
  • Minor customization or modification help
  • WordPress Guidance
  • 24/7 access to our Priority Support Forum
  • Always be at the front of the queue
  • Advanced technical support
  • Theme installation and setup help
Check out your support options here:

Support is offered M-F, 8AM to 5PM U.S. Central Standard Time (UTC/GMT-6).

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.