An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ab-themes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ab-themes:

SUPPORT NOTE

We have dedicated support team that will help you with eventual issues on this item.
To ensure that your problems get solved as fast as possible we are providing support via own support forum.

Support for our items includes:
* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions

Item support does not include:
* Customization and installation services
* Support for third party software and plug-ins

Click Here To Get Free Support

If you have any pre-sale questions, please post them in the item comments and our team will answer them promptly.

Thank you, we look forward to serving you!
ab-themes

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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