39 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi huseyinemanet, I have the same problem as christinedlg above, I don’t have any files in the Mac folder? Can you help :) Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey having trouble trying to install this theme. You install documentation doesnt seem to be complete? It finished at locating where to make the HTML change but finishes? I cant see my hTML code file in the downloaded folder?

help please

thanks Dan

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Same issue as everyone else with the html code. Can I please have some help?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kimyw Purchased

hi! I have some problem about activating instagram. I want to show my instagram photos on the screen. I put in my instagram url, user name but it doesn’t work. I don’t know what to do.

please help.

7Shift

Hi kimyw,

Send me your website login info and I’ll take a look into it ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello I just purchased the theme and was able to get the full code using Notepad+. I am happy with it; however, can you tell me how to remove the Twitter icon and add the G and Pinterest icon? Do you have these icons?

Thanks so much Danielle

7Shift

Hi Danielle,

Thank you for purchasing the Agency. If you want to remove the Twitter icon, you should find to

<ul class="social_icons unstyled alignright" />

tags at the end of the theme codes. You can find them here, but I don’t have Google+ and Pinterest icons for social links.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey can someone help me with the customisation of the comment section on posts? it is coming up all in Turkish…?

7Shift

Hi Kate,

Thank you for purchasing the Agency. Much appreciate it :)

May I take a look at your Tumblr blog? There is no option or any wrong situation about Disqus settings with that.

Thanks

Default-user
Hi yea my Tumblr is this: http://trippingkitties.tumblr.com/ And here is a link with the Turkish Disqus at the bottom: http://trippingkitties.tumblr.com/post/56873202929/hot-girls-from-haim-rocking-out-at

I emailed Disqus Support and overnight they have said to change the setting i would have to log in here: Hi Kate,

Here’s the direct link to the page where you can change your language settings: http://huseyinemanet.disqus.com/admin/settings/

So I think you need to adjust your settings to english?

Also I sent you a longer support email with 3 questions from katehollyr at gmail.com can you please check if you got the email – as the answers would be appreciated asap. cheers Kate

Default-user

Great I can see you have just updated the Disqus thanks heaps! If you could have a look at my email that would be great. Thanks very much for your quick update!

Default-user

Hey, Sorry I’m also having the same issue as kimyw with Instagram- Can not get my feed to show up? please help.

7Shift

Hi again,

Is your Instagram account protected? In this situation photos are not showing public to users.

Default-user

Hi,

My Instagram is not protected – it is a public account? Can you please look at my code? I have emailed you the details.

More importantly the sliders are not sliding? – this is the main reason I bought your theme?

7Shift

Hi Kate,

Have you check it lately? :) It must be working correctly.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
t3t3v1 Purchased

hello, just purchased this theme but it’s not showing up like the live preview. I’m copying and pasting the html. please help!

7Shift

Hi t3t3v1,

Thank you for purchasing the Agency. Much appreciate it :)

I’ve send to update theme files to reviewers. I’m waiting, it will be changed tomorrow I hope :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Hi, I have uploaded the 5 Slider images but they are not sliding…? It just stays static on the first image… - Also Instagram not working – like I mentioned in above comment. Seem to be having alot of problems with this theme… Can you please attend? https://trippingkitties.tumblr.com Cheers Kate
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m having the same problem like katehollyr, please help!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I would like to change the way the posts on the index page shows up. I would like them to be centered in the square instead of shifted to the top left.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased and downloaded all the files. Copied and pasted the HTML, but it came out looking like gibberish. What is the problem? Can I request I refund?

7Shift

For Mac users: Before opening the file, open TextEdit. Head to the TextEdit —> Preferences, and click on the Open and Save tab. In the “When Opening a File” options, check the box to Ignore rich text commands in HTML files. Close TextEdit, and right click on your theme’s HTML file, and Open With TextEdit.

For Windows users: Much simpler. Open your HTML file with Notepad. Notepad is plain text by default, so you don’t have to worry about changing settings. Important: MS Word will not work for this. Notepad only. Select and copy the entirety of the code contained in the file.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, i’ve purchased the theme and there’s one problem. I’ve emailed support but still no response. Please help, otherwise i cant use this theme.

Default-user

I desperately need help plz

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
tyliner Purchased

Absolute crap to not include install instructions.

What the hell?

7Shift

Thanks for your comment. But you could look at this page before you post: http://themeforest.net/item/agency-responsive-tumblr-theme/4568354/support

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello, i’m having trouble getting my instagram to work. i wonder if there was a resolution for other users that is not posted here. please advise. thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m uploading images to my pages but they are automatically resized to 500px wide after I upload them. How can I prevent this from happening, and have the source images be the size of the original image??

7Shift

Hey! Thanks for purchasing one of our files, we truly appreciate it!

Support for all our themes is conducted through the GitHub Issues pages. If you have any questions, feel free to post them in there.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello,

I just bought your theme and I can not use my instagram pictures. Can you help me? thank you

7Shift

Hey! Thanks for purchasing one of our files, we truly appreciate it!

Support for all our themes is conducted through the GitHub Issues pages. If you have any questions, feel free to post them in there.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can not find the box where I have to enter the Instagram Access Token

7Shift

Hey! Thanks for purchasing one of our files, we truly appreciate it!

Support for all our themes is conducted through the GitHub Issues pages. If you have any questions, feel free to post them in there.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi there, Theme installs fine. Only problem I get is that any hypertext links I add to my posts appear almost white (hence nearly invisible) in my posts. How can I change their colour? Thanks, Mick

7Shift

Hey Mick! Thanks for purchasing one of our files, we truly appreciate it!

Support for all our themes is conducted through the GitHub Issues pages. If you have any questions, feel free to post them in there.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

why is this not working for me. I wont my money back!

7Shift

Hi,

For Mac users: Before opening the file, open TextEdit. Head to the TextEdit —> Preferences, and click on the Open and Save tab. In the “When Opening a File” options, check the box to Ignore rich text commands in HTML files. Close TextEdit, and right click on your theme’s HTML file, and Open With TextEdit.

For Windows users: Much simpler. Open your HTML file with Notepad. Notepad is plain text by default, so you don’t have to worry about changing settings. Important: MS Word will not work for this. Notepad only. Select and copy the entirety of the code contained in the file.

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