251 comments found

Hi, this is the 3rd message I am sending to you but I have had no answer. My question is how can I insert an iframe video from YouTube (like YouTube’s playlist) or other iframe (like soundcloud) on the “Agent” WP Theme with its page builder. The section ‘TEXT’ of the text’s module doesn’t keep the html code and delete it just after ‘Save’.

Please can you help me?

Thank you so much for your support!

Best regards. Paolo

Does the theme have the ability to use anchor links to link within the same page?

Prothemeus

Sure, that’s possible. That’s how simple menu items are linked as well.

Default-user

Thank you – is that outlined in the documentation? Is it called anchor links?

Prothemeus

It’s specified shortly as it’s so easy to do. For example, you create a section and name it http://yourtestwebsite.com/#yourtestsection and place that link anywhere on the page or menu and it will take you there automatically once it has been clicked.

sjamwal Purchased

Hi there, I am having great difficulties editing the placeholder images and video background and the icons as well as the base terms like Concept, Illustrations etc. Basically the issue is where do I go to change any assets that come with the theme?

Prothemeus

Hi,

You will need to edit all of this with the page builder. Simply click on the edit icon to start editing: http://cl.ly/image/430T2A3P4004

johnsn Purchased

hi, there are still many little things not working, I cannot upload a logo in the header, the revolution slider ist not working, only the animation fade works, the rest seems to be unable?

Prothemeus

Yes, as mentioned above; set it to Develop otherwise new edits will not show up.

Default-user
johnsn Purchased

dit it, nothing happens

Prothemeus

Hi,

I’m not able to give you an answer without seeing your installation. Could you perhaps send login details of a WordPress admin account and a direct website URL through the contact form on our profile page? I’ll have a look as soon as I can.

Hi, this is the 4th message I am sending to you but I have had no answer. My question is how can I insert an iframe video from YouTube (like YouTube’s playlist) or other iframe (like soundcloud) on the “Agent” WP Theme with its page builder. The section ‘TEXT’ of the text’s module doesn’t keep the html code and delete it just after ‘Save’.

Please can you help me?

Thank you so much for your support!

Best regards. Paolo

Prothemeus

Paolo,

I have already answered this twice on June 26th and July 4th in 2 emails and you have repeatedly sent the same question along with 11 other questions which all have been answered within 24 hours and even on a Sunday. This is way above average and while my support is free, it is not unlimited so I’m sorry but if you need further assistance, you can find a freelancer at Envato Studio.

tccstudio

Hi man and thank you for your answer. Sorry for my many messages, your assistance is really good but in this last 30 days I have had no answer. :( The latest question is about iframe code in the Page Builder, but I’ve not understand If you have solved this issue or not.

Thank you so much.

johnsn Purchased

hey ho, I installed the yoast seo plugin which seems to be the best one for wordpress, yoast gives me a bad seo rating because I have no text on the pages, the text is in the page builder and not in the normal wordpress editor, this seems to be a problem for yoast, is it a problem for google too?

Prothemeus

Sorry but we can’t support third party software, regardless of its popularity. There are no issues with Google indexing the site content. I have sent you a final email as well.

cnever Purchased

This is a great theme but horrible support. Support starts of great but then just disappears. The theme always seems to have issues when updating the wordpress core and there is no response when I ask when the theme is compatible with the latest WP update. It is a shame because it has some really great craftsmanship.

Prothemeus

Sorry Danie, but if you had actually checked the compatibility list here on Themeforest, you would have seen it’s compatible with WordPress 4.0. I have checked your website and you are still using version 1.2.2 from 2 theme versions ago which is incompatible with WordPress 4.0. Update to the latest theme version and the image problem is solved and the theme is fully compatible with WordPress 4.0. Thanks for the comment though…

cnever
cnever Purchased

I will use this next time as communication channel because then you do reply very quick. Sorry if this is my mistake but if the theme gets updates shouldn’t we get a email saying update your theme. I have only received one email and updated the the theme accordingly. Will do so again, thanks for pointing it out!

Dummy content loads everytime with many errors! No programmer I know can make it work so there is an issue with the file. Not WP nor the way it is being uploaded. HELP!

Prothemeus

There is no issue with the theme, you need to increase the PHP memory on your server to a minimum of 64MB and you need to make sure that you have installed all relevant plugins otherwise content will be imported for plugins that are not installed which is why the errors are shown.

johnsn Purchased

bug list:

1. cannot upload logo or favicon in the agent options, if I do so, nothing appears 2. the reovultion slider version seems not to be compatible with every current browser version, there are different results of the animations 3. header layout three: the search form opens into the logo part

would be great for to fix these problems

Hi! How do I customize the social media icons for the top right corner? As in, the top header right? Please be specific, as the instructions give no indication what to modify, whether it’s in the menu or other settings. Thanks!

Prothemeus

Hi,

Before I can assist, I will need your Themeforest purchase code or you will need to send us a message through the contact form on our Themeforest profile page with the account that made the purchase.

rynjwssl Purchased

I have just installed this theme and when I go to install the Revolution Slider it says, “Download failed. A valid URL was not provided”. Other than that, really liking the theme so far.

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