An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by mpc
They will respond to buyers' questions via their own support system.Go to item support
Additional information from mpc:
To file a support ticket you will need item purchase code. If you don’t know how to get your purchase code Please go to your downloads tab (http://themeforest.net/downloads). Here you will find all of your downloads. Click on the download button next to the item and a list with two (3) options will be displayed, choose the last one “License certificate & purchase code, see this screenshot: http://cl.ly/image/471J3i0k0F0W
Please make sure you have read the documentation before you file the support ticket.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Exclusive Author
- Community Moderator
- Author was Featured
- Bought between 50 and 99 items
- Referred between 200 and 499 users
- Has been a member for 5-6 years
- Won a Competition
- Author had a File in an Envato Bundle
- Author has had an Item Featured
- Most Wanted Bounty Winner
- Interviewed on the Envato Notes blog
- Contributed a Blog Post
- Envato Studio (Microlancer) Beta Tester
- Beta Tester
- Author had a Free File of the Month
- Was featured in a podcast
|Created||3 December 12|
|Last Update||5 March 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||clean, filterable, flip book, fullscreen, gallery, iphone, minimal, photo, photographer, photography, portfolio, responsive, retina ready, slider, unique|