An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by sevenspark
They will respond to buyers' questions via their own support system.Go to item support
Additional information from sevenspark:
I want your experience with SevenSpark products to be awesome, which is why I’ve dedicated so much time creating resources like support guides, video tutorials, troubleshooters, and more! When you can’t find the answer to your question in the provided resources, that’s where the Support Forums come in – with the understanding that customers are responsible for reviewing the support resources in an effort to find the answer prior to requesting one-on-one-support, and that customizations and features beyond the advertised feature set are your sole responsibility.
Please note that all support requests must be submitted through the Support Forum. All requests through other channels (item comments, contact form Facebook, Twitter) will be referred to the forum.
What is supported?
- Responding to questions or problems regarding your item and its features
- Basic assistance with integration when necessary
- Fixing bugs and reported issues
Product support does not include:
- Issues caused by your customizations
- Issues caused by other themes/plugins, where the other product has not followed WordPress standards
I encourage you to review the Full Support Terms. Please understand that support is a privilege, not a right. While I do my best to answer all support inquiries (and it is extremely rare that a question cannot be resolved), support is not guaranteed. Support is only offered to those who abide by the Support Terms.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Football Contest Participant/Runner-up
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Community Moderator
- Author was Featured
- Author has had an Item Featured
- Bought between 100 and 499 items
- Referred more than 2000 users
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Grew a moustache for the Envato Movember competition
- Most Wanted Bounty Winner
- Exclusive Author
- United States
|Created||13 December 11|
|Last Update||13 December 11|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files|
|Tags||clean, css3, grid, html5, ipad, iphone, jquery, media queries, minimal, mobile, portfolio, responsive, tablet, video|