An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pezflash

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from pezflash:

If you have any doubt or problem installing/customizating this file, please, contact me through my profile form, i’ll be replying by email as soon as possible. http://themeforest.net/user/pezflash

For simple feedback messages, you can write down on the comments tab (above) directly.

If for some reason you are not satisfied with this product, please contact me to talk about before giving a bad rating. I’ll be glad to help you out on any issue you may have.


> Standard free support includes:

  • Answering questions about the template and its features
  • Answering questions about small basic changes over the current code
  • Fixing bugs and reported issues / updates

> Standard free support doesn’t include:

  • Customization and installation services
  • Deep support for third party plug-ins
  • Sending original sample images

Frequently Asked Questions

UPDATE LOG

v1.5 – 11/11/2013
Mayor update with jquery version upgrade (v.1.9.1) and improved jquery dependencies.
Solved an issue on latest Safari versions with the fullscreen slideshows (home & gallery).
New Twitter widget included, only js driven.
Several improvements on the whole site code.
Help docs updated

v1.4 – 5/11/2013
Re-uploaded sample files, there was an issue on Serif sample > horizontal gallery, related with the 1.3 update.

v1.3 – 30/9/2013
Fixed issue on Horizontal gallery on Chrome, with href images not scrolling properly.
Fixed small issue on news.html – with date/permalink while navigating news.
Help docs updated

v1.2 – 5/3/2013
Added IE8 fix on news/offices for mobile swipe event.
Fixed issue on Android 4+ default browser.
Fullscreen gallery functionality optimized to fix small issues on controller.
Fix on team page to prevent scroll down while clicking name buttons.
Help docs updated.

v1.1 – 5/8/2012
-Small fix/addition on Grid Gallery page, to control the height of thumbnails.
-Help docs updated.

v1.0 – 31/7/2012
Release version

HOW CAN I MAKE THE FULLSCREEN GALLERY AUTOSLIDE?

This trick works both for home gallery and fullscreen gallery page. Open “js/vegas/vegas.home.config.js” file (or “js/vegas/vegas.fullscreen.config.js”). Check lines 32-33 (or 36-37).

There you will find 2 useful options to manage the gallery, set them to “false” or “true” up to your needs:

var autoSlideOnInit = false;
var preloadBackgrounds = false;

HOW CAN I CHANGE THE MENU TO HORIZONTAL?

Edit the js/superfish/superfish.css file, and replace its content with the following css:

http://pastie.org/5483149

Then you would just need to adjust up to your needs the top / left position value of the #menu element on main styles.css.

LIGHTBOX NOT DISPLAYING MORE THAN 30 IMAGES

It’s a limit on PrettyPhoto plugin, to prevent large number of thumbs on lightbox that can cause memory slowdown. Just search for this string on js/prettyPhoto/js/jquery.prettyphoto.js (line 154):

if(pp_images.length > 30) settings.overlay_gallery = false;

And replace the 30 value up to your needs.

HOW TO SOLVE THE FULLSCREEN GALLERIES (HOME+PAGE) ISSUES WITH LATEST SAFARI 7

IMPORTANT: Note that this issue has been solved on the latest release v1.5. If you don’t want to upgrade to the full new version, do the following to solve this concrete Safari7 issue:

Go to your CSS file (styles.css), select all your #home css elements, remove them and replace with the following:
http://pastie.org/8470892 (for Serif version)
http://pastie.org/8470857 (for Sans Serif version)

Also, to solve the same issue on Fullscreen Gallery, on your CSS, fullscreen gallery section, remove these entries:

#fullscreen-gallery {
    position: absolute;
}

#fullscreen-gallery .gallery {
    position: absolute;
    left: 90px;
    top: 125px;
}

That should be all. ;)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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