130 comments found

I am having trouble having a coupon apply when checking out. When checking out, it states that “coupon has been applied”, but it does not apply in the pricing. Any idea what the problem could be?

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Default-user

Thank you, the email with login has been sent via the contact page.

Hi!

I´ve find problems with content translation services. Using Transposh and other plugins it doesn´t work. Now I´ve installed Global Translator, a reliable plugin that works for me perfectly in other sites, but nothing happens. Do you now about this problem?

Thanks in advance.

Default-user

Well, I was refering to the possibility of the translation of the shop for foreign customers. But I´m afraid is a problem of the translation engine, as fas as I´ve found out. Thanks anyway :)

Default-user

But got another problem. I´m testing the shop. When I enter my account dashboard the only content shown is the username and a message asking me to enter the delivery and the billing adress. When I enter the first adress the page returns to the login form!! Looking at the users list, my testing user is there with no adresses and nothing but the mail, the username and the password. So I can´t use the shop as a customer.

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

velos Purchased

Just install and set-up the theme and I have the following questions:

1. On home page & on Site bar it shows only one product (for the moment I have only 2 products) 2. I am using the “Gallery” for recipes … can I change the “View Gallery” button to “View Recipe” 3. How Can I change/ Remove the “Designed by Orange-Themes.com” 4. On shop Page (see link http://www.atellure.com/shop/) Missing Title & Subtitle 5. Is your theme compatible with WPML plugin?

velos
velos Purchased

Hi again, I almost finish with my web site and I have a few issues/ problems.

1. I setup WPML plugin but on “Header Text” & “Slider Settings” it does not give me the option to add the other language 2. For some reason it does not show the flags on the top (it show them only at the bottom)

Thanks

orange-themes

Hello,
Ok, we will investigate this problem, get back to the email you sent us last time.

velos
velos Purchased

Ok, thanks

Just a pre-purchase question – I have just read the question above – is it therefore not possible to change the brown background to white (or a lighter color)? Looks like a great theme, but it seems like the color selections are a bit limited.

orange-themes

Hello,
There is an option to change the background pattern, but all of these patterns are brown. You can still replace these pattern images with your own.

Just a pre-purchase question – I have just read the question above – is it therefore not possible to change the brown background to white (or a lighter color)? Looks like a great theme, but it seems like the color selections are a bit limited.

orange-themes

We answered to your question in previous comment.

uas66 Purchased

Hi friend,

what is the size for the product category image?

thanks

orange-themes

Hello,
It depends on the size you have set in “Woocommerce -> Settings -> Catalog -> Product Thumbnails”. For us it is 90×90px.

orange-themes

Hello,
Would you mind also rating our theme on themeforest? A 5 star rating would be huge help to us! :)

Hi there :

First place congratulations for your theme i am a happy customer. However i have some issues with my woo online shop JUST when user is using google chrome browser, even you can see this issue in your own preview . Go there with googlechrome and just try to buy something, and go to “checkout”.When you “proceed to checkout” you will see in payment options that the check button to select the payment method, is not there…even when you can select the payment option putting your mouse over the text. But a serious problem arrives when the user has to select to accept “terms and conditions” because the user cant check the button..so woocomerce can’t continue with checkout. Please any suggestion to overcome this issue? Thanks a lot in advance.

orange-themes

Hello,
Thank you for your feedback, we will investigate this problem, launch a fix for this ASAP.

I’m having problems when the product does not have an image

http://bell.72hourwebsite.com/product-category/facial-peels/
orange-themes

Hello,

Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

The products sidebar is not working, I’ve setup the sidebar ecommerce and added all I need and I’ve setup this inside the products categories but it’s only getting the default side bar

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Hi, I really love the look of your theme! And I really think you could make a lot of people happy (or read: sell more ;-)) if you could somehow improve the color options (background, background body, background menu). Or is there an instruction on how to go about and change these backgrounds manually? (and what about theme updates then; will those backgrounds be still in place after an update?)

Kind regards, Nanda

orange-themes

Hello,
The best way in customizing all these features would be creating a child theme http://codex.wordpress.org/Child_Themes where you can overwrite theme images, css stylesheets etc, customize as you like. This will protect you from losing your customizations when updating parent theme.

Greetings from Denmark!

I have a few pre-purchase questions. Beautiful looking theme!

- I’ve read through the comments and a few months ago someone asked if the header slider to the right could have automatic shifting of images, and you replied that you might consider that in an update. Is it possible now? Can I put a video there instead?

- How do I make a full with page? And can I have that on my homepage?

- How do I disable ‘posted by’, ‘date’ etc in the blog layout?

- I would love a sticky menubar, meaning that it stays on top of the page while scrolling, is that possible?

- How about full width stripes, is that included?

Thanks a lot in advance for your response!

Kindest regards, Malue

orange-themes

Hello,
1) The the header (next to the logo) slider will not support videos, but the large one on the homepage will.
2) There will be a separate page template for a full width page. Also there will be a setting in your options page to choose between full-width and boxed layouts for the whole website.
3) To do that you will have to remove few lines from the theme code.If it’s a problem, we can do it for you for free.
4) Unfortunately on this theme the sticky menu will not be available.
5) Could you describe what exactly are these full width stripes?

Default-user

Thanks a lot!

orange-themes

We’re glad to help! :)

Would you mind also rating our theme in Downloads section on ThemeForest?
A 5 star rating would be enormous help to us! :)

Buddypress ready…what does that mean? Does it integrate the shopping experience into the BP profiles? How about for the sellers? Can this be a marketplace?

Thanks

orange-themes

Hello,
This means that this theme is buddypress compatible, all the basic buddypress features will work without any problems.

Same with the events feature, is that integrated into the buddpress profile?

Thanks

orange-themes

Hello,
No, events is a global feature, it is not integrated in buddypress profile.

romful Purchased

Hi,

Got some problems with the Google Map on the Contact Page.

I can’t configure the Google Map. In back-end, got a grey window and on front-end, nothing.

Thanks for helping me.

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Default-user
romful Purchased

still waiting answers.

orange-themes

We replied to your email.

romful Purchased

CodeStyling Localization is NOT working with your theme.

Why ?

orange-themes

Hello,
Unfortunately we have not tested this plugin, you can try using plugins like WPML or this guide: http://www.orange-themes.com/how-to-translate-website-with-poedit/

Really like this theme and want to buy… But need to verify that all colors can be changed in control panel and that the default brown is not the only option?

Let me know?

Paul

orange-themes

Hello,
Unfortunately it is, you can change it by replacing background image and modifying css.

I purchased the theme… and started setting up new website… but when I add events… and click to see event detail it keeps giving me the following:

Error 404 Sorry, this page was not found. Someone probably spilled something on this page, so we have taken it to dry cleaning, but you can go back to homepage and find what you are looking for…

Any ideas why this would happen?

Thanks

Paul

orange-themes

Hello,
Most likely your events page slug is conflicting with events post type. Try changing it’s slug to to something else, like ‘events-list’

orange-themes

Hello,
Would you mind also rating our theme on themeforest? A 5 star rating would be huge help to us! :)

I have not used WooCommerce before, but I notice many themes like this one say

“WooCommerce ready”

If I buy this are there many additional steps to get it working properly..or is is simply using the WooCommerce plugin with the theme?

Thanks in advance, I love this theme :)

orange-themes

Hello,
That means that you it is woocommerce ready, you don’t even have to use it. Basically we have styled the woocommerce plugin, it’s widgets to match our theme. The only additional setting would be the Menu Card page which is easy to create.

Hi there,

1 ) When using the Events Template; how do I get the page content to also show above Events… The content I typed in the page not showing?

2) When using drag & drop page builder how do I get the nice rounded corner light background I get on all other pages?

3) Is there a shortcode to insert events into any page?

Thanks

Paul

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

Hi,

we’ve some problem to set up demo content. we followed all the step in the documentation but it’s not great. the menu item are linked to your site and not on our site, menu card doesn’t exist, etc. The homepage is empty and we’ve never seen a documentation approximate like this.

Please help us to solve this problem we’re fighting with this theme since 2 months, with a lot of attempts.

the site is http://aziendaagricolapolimeno.com

Thanks for you support

Default-user

Yes sure, i’ll send you the credential right now, via contact form.

Thanks

Default-user

Hi,

can we have some information? nothing change on the site, same problem!! Heeeeelp

Thanks

orange-themes

Hello,
Sorry for the hold on, unfortunately we do not work during weekends. We replied to your email.

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