An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations if client didn’t ask for support before)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Frequently Asked Questions

I want to display recent posts from my blog on the right column of the Opencart but I don’t want to have allow_url_include = On inside php.ini. I have Warning: require_once() ... error

Open following file:
catalog/view/theme/aightshop/template/common/column_right.tpl
Remove following code line:
<?php require_once 'http://www.diaboliquedesign.com/demo/11/wp-comments.php'; ?>
Replace:
<?php require_once 'http://www.diaboliquedesign.com/demo/11/wp-posts.php'; ?>

for:

<?php require_once 'wp-posts.php'; ?>

wp-posts.php file must be in main folder of your Opencart installation.

Now go to System -> Settings -> Edit -> Server -> and make Display Errors: No and Log Errors:No

Can you suggest the best way to make inquire mode instead of add to cart? My client want that visitors send request for price for every product.

Open following file:

catalog/view/theme/aightshop/template/product/product.tpl

...and replace following code:

<input type="button" value=" " id="button-cart" class="button" />

into:

<a href="HTTP://LINK_TO_CONTACT_FORM" class="button">Ask for price</a>

or:

<a href="HTTP://LINK_TO_CONTACT_FORM" id="button-cart"></a>

How do I remove the black line that still appears when you say remove the bg.png

Open stylesheet.css and remove following styling:

border-left:3px solid #000000; border-right:3px solid #000000;

Where to change this all blue elements?

Open catalog/view/theme/aightshop/stylesheet/stylesheet.css and edit cart background here:
#cart-widget { ... background:#71c2d9; ... }

Open catalog/view/theme/aightshop/template/common/home.tpl and edit following color: #71c2d9

Now replace graphic elements
image/add-to-cart.png
image/bg-price.png
image/bullets.png
image/button-checkout.png
image/bg-title.png
image/icon-mail.png
image/icon-search.png
image/icon-user.png
image/submit.png
image/take-a-tour.png
Empty buttons and PSD files you can find in the PSD & PNG folder.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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