An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by MDNW
Additional information from MDNW:
NOTE: I’m about to welcome the birth of twins into my family – as such, I’m spending a lot of time at the hospital with my wife due to some unforeseen complications. The point is this: I’ll be answering support questions as much as humanly possible, but there are likely going to be some gaps that will leave some questions unanswered as quickly as I’d like. I’ll do my best to help out though as often as as much as I can though! *
It’s my sincere passion to release themes that require no support whatsoever. Good support starts with exceptional themes that are easy for ordinary people to use. With that said, I gladly provide full active support for our products for the first 6 months of their life cycle – this is where the vast majority of patches, feature additions, and bugfixes are discovered. Beyond that, the themes are sold “as-is”.
This support policy does not include any support for customization, plugin integration, installation assistance, etc. We *may be able to help with this sort of stuff, but I’ll only be able to do it on a case by case basis as time allows – in short, this sort of extra support will be done as a favor by me when I’m able to. I’ll do my absolute best to provide this on a daily basis, but in full discretion, I have newborn twins at home and a 2 year old… so it makes sense for me to focus on ensuring bug-free releases and feature stability over one-to-one support.
I’ll naturally release patches for these themes as it becomes necessary and logical for basic stability.Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
- Products over 6 months old (please feel free to post bugs so that I can fix them ASAP, but older themes will no longer be on a regular release schedule like the new themes are).
Thanks for taking a moment to read this!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Power Elite Author
- Most Wanted Bounty Winner
- Author was Featured
- Bought between 100 and 499 items
- Referred between 500 and 999 users
- Interviewed on the Envato Notes blog
- Microlancer Beta Tester
- Won a Competition
- Has been a member for 5-6 years
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author has had an Item Featured
- Contributed a Blog Post
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- United States
|Created||17 November 09|
|Last Update||17 November 09|
|Compatible Browsers||Yahoo Mail, Thunderbird, Hotmail, Apple Mail|
|ThemeForest Files Included||Layered PNG, Layered PSD, HTML Files, CSS Files, PSD|
|Tags||apple, black, blue, business, clean, corporate, dark, designer, email, green, grunge, html, modern, newsletter, template|