An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, MCStudios, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from MCStudios:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

When i activate the theme i get this error Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or ‘}’

The short answer is that your server is running PHP4, the solutions is to upgrade your PHP version and the theme is going to work fine.

Having problems with the images?

Once installed and in-use, TimThumb will automatically create a cache subfolder (this folder is inside the js folder ) with proper write-permissions (if it doesn´t already exist). If your host server doesn’t allow this by default, be sure to manually change the /cache/ folder permissions to 777.

If your web-hoster doesn´t allow 777 permissions or if 777 doesn´t work, try 755 which sometimes solves the issue.

Do you want to remove the top black bar of the theme?

If so, open your header.php file and find and remove this lines:

<div id="top-info">
    <?php include( TEMPLATEPATH . '/login.php' ); ?>
</div><!-- end of top-info -->

Then go to the images folder and depending the color you are using open the folder black or light.

inside that folder find this two images: bg-light.png and bg.png, edit this images by simply removing the black part.

Can i change the size of the logo?

Yes you can, just go to the alabastros admin panel, choose general and you will see a field called custom css http://grab.by/6q0e and add this code:

#logo{
    width: 101px !important;
    height: 5px !important;
}

.logo-footer{
        width: 100px !important;
    height: 10px !important;
}

Just replace the width and height with the size of your logo and that’s all

If i buy this theme could you make all the changes that i want?

Well if the modification is simple i will send you the instructions to do it and is totally free, but if the modification needs several changes to the code it will have an extra charge depending on the difficulty.

Some people send me an email with a lot of modifications that they want and they expect me to do it for free and then they get upset and rate this theme with a bad rating.

When I click the button to go to page two it gives me a 404 error page

Well that is a problem with Wordpress, when you click the button to go to the next page Wordpress thinks that a post should be displayed that’s why you get a 404 error page, to solve this do the next thing:

1.- In the wordpress admin panel go to the Pages Tab and you will see all your pages.

2.- Find the page with the navigation problems for example A page called Portfolio and choose edit.

3.- At the top you will see “Edit Page” below is the name of the page and below you will see “Permalink” http://grab.by/71Jn in the permalink click the edit button and change the permalink.

For example if your permalink is “portfolio” try to change it for something like projects, mywebportfolio, or any other name you want.

This should solve the problem

Display latest portfolio projects in the home page.

To do this you need to open your index.php file and find the div with the class fromtheblog:

<div class="fromtheblog">

.........

</div><!-- end of fromtheblog -->

Replace the entire div with this code: http://pastebin.com/8q3ieLJD

Remove Links from titles in the portfolio page.

Open your portfolio.php file and find this code:

<a href="<?php the_permalink(); ?>"><span class="item-title"><?php the_title(); ?></span></a><!-- This is the item title --> 

Just remove the link and you will have something like this:

<span class="item-title"><?php the_title(); ?></span><!-- This is the item title --> 

Change the crop position of the images

If you want to adjust the crop position of the images (in this example the images in the portfolio page) open your portfolio.php file and find this code:

&w=277&h=156&q=95&zc=1

To change the crop position to the top, add this code &a=t, and you will have something like this:

&a=t&w=277&h=156&q=95&zc=1

For more information:

http://www.binarymoon.co.uk/2010/08/timthumb-part-4-moving-crop-location/

http://www.binarymoon.co.uk/demo/timthumb-cropping/

Change the number of projects in the portfolios.

To change the number of projects open your portfolio.php file and find this line:

query_posts(‘post_type=myportfoliotype&posts_per_page=9…..

Change the number 9 to the number of projects that you want to display.

If you open the portfolio2.php you need to find this line:

query_posts(‘post_type=myportfoliotype&posts_per_page=5…

Just change the 5 to the number of projects that you want per page.

Change the slider speed, effect, etc.

If you are using nivo slider go to the folder js and inside find the file called nivo.start.js, inside this file you can customize the speed, the effect and other settings for example to change the speed find the line:

pauseTime: 5000

The 5000 means 5 secs, so you can change that to 7000 or anything you want, for more information about the transitions please click Here.

If you are using anything slider inside the js folder find the file called anything.start.js, inside this file you can customize the speed changing the line:

delay: 5000,

5000 means 5 secs.

If you are using BX Slider inside the js folder find the file called custom.js, every line is commented so you can make all the changes you need.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

by
by
by
by
by
by