An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ridianur
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to create menu in homepage?
Here the video tutorial for creating menu in homepage http://www.screenr.com/SWsN
How to add new menu for external link in homepage?
My blog link/another external link not working in homepage menu/navigation. What should i do?
Same as above.Try to add class “external” for menu that contain external link.
My portfolio/team posts are not opening, the page just scrolls down without any content to show. How can i fix that?
Try to refresh the permalinks, go to Settings->Permalinks. Change the “Common Settings” into “Post name”(checklist). And Save that. After that you can revert it back to your own permalinks settings.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.