An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ridianur

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from ridianur:

For question or some issues for this template/theme, you can contact me through my profile. I’ll reply it soon within 24hr except in holiday.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to create menu in homepage?

Here the video tutorial for creating menu in homepage http://www.screenr.com/SWsN

How to add new menu for external link in homepage?

Try to add class “external” for menu that contain external link. Here are the tutorial for adding class into menu(for WordPress version below 3.8) http://sevenspark.com/how-to/how-to-add-a-custom-class-to-a-wordpress-menu-item

My blog link/another external link not working in homepage menu/navigation. What should i do?

Same as above.Try to add class “external” for menu that contain external link.

My portfolio/team posts are not opening, the page just scrolls down without any content to show. How can i fix that?

Try to refresh the permalinks, go to Settings->Permalinks. Change the “Common Settings” into “Post name”(checklist). And Save that. After that you can revert it back to your own permalinks settings.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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