31 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, could you please answer my support message? I sent it yesterday.

Thanks,

Juan.

webPentagon

Hello Juan, We will give you answer. yesterday was our week end.

Default-user

in this page can you see the problem, thanks http://veeduria.edu-labs.org/pagina

Default-user

Hi!. You didnĀ“t answer yet and this is urgently. Thanks Juan.

webPentagon

Our develper is checking this. As our demo is ok. we are checking our TF files. You will get answer urgently.

Default-user

Hi, thanks for the answer but unfortunately the theme still not work. I modified what you said but a few hours later the menu again was in another part. The theme is not responsive in my case at all. What can i do because i bought the theme for the Demo and mine is not working.

Juan.

webPentagon

We are also confuse that our demos looks ok. I sent this message again to our support team. hope they can give solution.

please keep in touch with our mail.

thanks

webPentagon

Hello, we have checked the menu responsive of your site http://veeduria.edu-labs.org/pagina/

we found same responsive menu as like as our demo. please send specific information to our mail. It’s really important to us that we have same file for both demo and TF.

thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi,

When I click on a dropdown menu at first it disappears and then shows up again. In your original HTML/CSS Alcatron template this bug doesn’t exist. Can you fix it? It really disturbs me. After you fixed you can expect a purchase from me.

Regards

webPentagon

OK. we will check this. thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Will you do it within a few days or should I expect a longer period?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

the documentation is insufficient!!! the quickstart does not work!!!! how is it possible that quickstart folder there is a “Installation folder – Copy”?

webPentagon

Hello, Our quick start file is working. Installation copy folder has no effect. it’s just for back up. you can delete this. Can you please tell me the real fact? May I get the chance to see the file if you can give me ftp access. We must fix this if there is problem.

Please give us chance to give you support. You gave us bad rating. Can you please withdraw this? After our support, you can decide to give this rating.

thanks

Default-user

FIRTS your documentation start: “thefirmwptheme / thefirm.zip – zip file, containing the actual theme files (this one should be uploaded)

thefirmwptheme / documentation / – contains the help file you are currently reading.

thefirmwptheme / PSD / – contains the PSD files of the theme”. Not exist PSD file.. the name folder are differents

Default-user

ok, I send you an email and will decide the rating

webPentagon

I’ll check this. May be there was mistake after giving the update.

Thanks for notifying this. I didn’t get notice this yet.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I am having a little trouble installing the template, i have installed the template and T3 framework as requested, but when i select the template and view the preview i get this error “Layout [default] or [Default] not found!” on a blank page.

I am not sure how i need to fix this and i cant seem to get an answer searching on Google, this forum or from T3.

Can you please assist me.

Thanks

webPentagon

may be you missed the sample data installation while installing quick start. please send us your site link , ftp access to our mail by using our TF profile. we will take a look at this problem.

thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
thdsgn Purchased

I need solution to a problem in the theme. When I create new links to the menu, they do not work. Only the links that already has content in the sample are working. I’ve tried to install the theme on other servers, and the problem remains.

webPentagon

thanks for your comment. can you please send us your site link with admin access. you can send this information using our TF profile. We will assign a person to check this.

thanks

thdsgn
thdsgn Purchased

Okay, guys. I have already sent and now await response ASAP.

Have a nice day.

webPentagon

got your mail and send to support team to take step quickly.

thanks

thdsgn
thdsgn Purchased

Nice, guys. Just to update the readers: the issues were resolved successfully.

Thanks!

webPentagon

thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Pre purchase question.. Its easy to turn off the responsive?

webPentagon

no, if you need to turn of responsive, then there need to remove just one css file.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello! :) I would like to know if there is a list with Icon maybe I can use the “position 1 2 3 4” in template except what I see

webPentagon
we used here font awesome icon. please check the link of icon list http://astronautweb.co/snippet/font-awesome/
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

can u explain me, how to edit banners on frontpage? amazing design etc. I want to use another icon from Awesome Font, bud I dont know how. help me. thanks

Default-user

unfortunally this and anothers features arent documented

Default-user

finally I found solution here: http://astronautweb.co/snippet/font-awesome/ it was hell to solve it, it took me 2 hours :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello again! Please tell me which way is there for the main menu or sub submenu folding be left, not one over the other

Thank you!

webPentagon

please mail us using our TF profile so that our support team can give you reply.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

my theme is also not 100% responsive.

And when I finished the css changes and I turn the development mode back on, the whole template goes back to standard mode (colors and so on).

I deleted the whole joomla installation and installed it new. The problem is that I can’t find the alcatron template in the Joomla backend. If i install the template with the extension manager, it says that I also need the t3 Framework. I installed this one too, from the t3-website BUT the template doesn’t work.

The documentation doesn’t says anything about installing EVERYTHIN manually.

Please give me a solution… My customer is getting mad… :D

Best Regards :)

webPentagon

please use our quick start package. do not need to use development mode. if you need to edit css, then edit css from css folder of this theme.

Default-user

I used the quick start package and it looks like this: 1. When I am installing it locally on my mac, using MAMP, the installation jumps back to the step with “connect to the database” if I activate “install sample data ”. So it doesnt install the sample data… 2. When I am installing it on the Webserver, the installation freezes if I activate “install sample data ”.

Can you help?

webPentagon

it happens due to local server problem. Please try on online and make sure our quickstart is ok or not. you can increase max execution time and max upload file size from php.ini file.

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