An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, pixel-industry, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from pixel-industry:

Hello dear buyers and visitors, After two years of selling on ThemeForest we decided to improve customer support experience. First step is opening support forum to help buyers with resolving issues faster.

Support for our premium themes will be available only to buyers with valid Purchase Code so please before registering obtain Code from ThemeForest. You can read on link below how to get the Code.

If you have trouble registering please contact us through contact form and we will get back you to as soon as possible.

Vladimir, Pixel Industry Team
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install Alexx Theme?

1) Unzip the archive you downloaded from Themeforest.
2) Go to Download -> Theme_Files directory and zip the “alexx” directory.
3) Go to Appearance -> Themes and click on “Install Themes” tab.
4) Click on “Upload” link (just below tabs) and upload your archive.
5) Click on Activate link and your theme will be active.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.