An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by IG_design

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from IG_design:

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization
  • Support for third party software and plug-ins

Requests are being processed on business days from 9:00 to 17:00 (GMT +1) [normally] within 24-48h in the order they were received.

Do not BUMP your emails, it will take 2X as long to get a reply because we answer emals from oldest to newest.

Vacation time: 22.07. – 10.08.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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