An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by UBLThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from UBLThemes:

We offer a support forum and a FAQ centre for all our customers.

You will need your marketplace username and your purchase verification code to be able to access any of our support sections.

Support for our items includes:

  • Responding to questions or problems regarding the item & its features
  • Fixing bugs & reported issues
  • Updates to ensure compatibility with latest browser and if applicable the latest WordPress versions

Item support does not include:

  • Customisation & installation services
  • Support for third party plugins or scripts

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by