95 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, i have the same problem as littlerich about vimeo video on firefox so I checked your link https://www.google.co.uk/#q=vimeo+does+not+work+in+firefox but I didn’t figure out so as your Manage tickets is being re-constructed please let me and us know how to fix it. Thank you.

UBLThemes

Hi,

Please could you go to http://support.derby-web-design-agency.co.uk/

All support is done on our dedicated support site.

Thanks :)

UBL

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

This is a brilliant theme – especially for those who don’t want/know how to code as it’s so easy to edit and follow the tutorials. It looks fantastic, works like a dream and they have covered pretty much any layout you could want.

The only thing stopping me from giving it 5/5 (I’d give a 4.5/5 if I could) is that from a front-end developers perspective, it can be quite difficult at times to make it your own (not knowing much hardcore php) – but this is no discredit to the developers of the theme as it was never intended to be used this way.

Anyone thinking of buying this theme, my advice is to DO IT, you won’t be disappointed.

UBLThemes

Wow thank you so much for the incredible testimonial :)

We will be making more options available in the near future which will make it easier to make it your own through the admin panel.

Adding more options to change colours, sizes and even styles of a few things.

Again thank you for a good testimonial and I am glad you like the theme.

Thanks

UBL

Default-user

No problem. I did a lot of research and in my opinion, this is the best theme out there. For responsive design, it has to be Twitter Bootstrap as it’s seamless. I looked at the ‘top rated’ selection of responsive themes but they were too basic and/or didn’t use Bootstrap and with the addition of Revolution Slider on your theme, it just topped it all off – excellent work!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The support on http://support.derby-web-design-agency.co.uk/ doesn’t working. I need some help. I’ve already registered there but every attempt to login failed. I tried recover my password and the e-mail don’t come.

UBLThemes

Hi

Did you click the activation code?

Or did you not receive your email?

If you have received your activation email but the other one is not received, please give it a minute, sometimes it can take up to an our to receive depending on which email client you use.

Thanks

UBL

Default-user

Thanks but the problem was solved.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Cheupi Purchased

Hi, good job for this theme. However, what is the “Extra Class” asked in the back-end when we want to change to Layout or columns of a post ?

Moreover, is there a lightbox for images (in posts) ?

Thanks a lot.

Default-user
Cheupi Purchased

And is it possible to add AddThis (for social shares) in the next version of the theme ?

Default-user
Cheupi Purchased

Sorry for the question but it is possible to add easily a track from SoundCloud in a post. Not in main page of the “Blog” but directly in the content of the post ? Thanks a lot.

Default-user
Cheupi Purchased

Then (sorry…:)), Is it possible in your new version (update) of the theme: add a link to the post in the image which is displayed in the Blog page ?

And how it is possible to show text after the main image of a post (for the blog, in Blog page) ? I saw you did it in the example but I don’t know how you did it.

Thanks a lot.

Default-user
Cheupi Purchased

Ok I found for Extra class I think => for custom CSS ? Is it right ?

And I found for the extracts text under the image for the blog page.

Other questions are still available for the moment… ;-) Thanks a lot !

UBLThemes

Hi sorry about the late reply, if you go to http://support.derby-web-design-agency.co.uk

From there you will be able to get your answers :)

Thanks

UBL

Default-user
Cheupi Purchased

Ok no problem but I tried the registration from the link and I didn’t receive the e-mail to validate my account (even in junk box). My username is Cheupi. Thanks in advance

UBLThemes

Hi, did you email us, we would need you to email us because our support guy will need to check it out for you.

Thanks

UBL

Default-user
Cheupi Purchased

Yes I sent you an e-mail via the support and I didn’t receive any response. Please can you help me ? Thanks.

UBLThemes

I never received it, maybe one of the support did, hope he did, if not let us know.

Thanks

UBL

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Love this theme, really nice lay out.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

What do you mean by “Unlimited General & Background Theme Colours?” Do you have multiple color schemes already designed? Or do I have to have a designer who knows how to do color scheme design? It seem kind of misleading to say that you have unlimited background theme colours. Sure I can pick from 26 million colors in the color spectrum, yeah that’s unlimited, but are the colours going to match or look good together? So when you say unlimited background and theme colours do you mean colour schemes that you have had designed or are you saying I am free to pick any darn colour I want from the spectrum of light and put them together even though I’m not a colour scheme designer and it prolly won’t look to good. Please let me know if you are talking about colour scheme designs or not. Thanks

UBLThemes

Hi all colours are done within a colour picker in that admin area, general colours means something like:

http://themes.derby-web-design-agency.co.uk/Alfie-The-Responsive-Bootstrap-Template/Full-Width/Teal-Green/

If you click the colours in the tools box, you will see the general site colours.

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
MonaM Purchased

Hello UBL Support, I write my questions here, cause ticket section on your support site is out of work.

Here my question:

I want to localize the date format. Succeeded in all sorts of alfie theme output only my changes in the footer widgets are not working:

alfie-child > ThemeFunctions > customWidgets.php > class ublalfie_recentposts_footer extends WP_Widget > the_time(‘j. M Y’);

Where can I override the date format of the alfie footer widget for recent posts.

Thank you for answering.

UBLThemes

Hi sorry about the late reply.

You can do this within the main theme, if you take a look at the customWidgets.php from within the main theme you will find it there.

You can find this on line 431 which looks like this:

the_time('jS M Y');

I hope this helps.

Thanks

UBL Support

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

It keeps saying “fail” when I go to the website and try to verify. what is going on? i have my correct code and everything

UBLThemes

Hi, you will need to use the username which you purchased the item with, if the item has already been submitted with the same username, it will fail also.

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, is it possible to add a portfolio slideshow on the home-page? you integrated 4 portfolio items, it would be awesome, if there would be arrows to slide and/or to automatically slide if there are more than 4. Is this possible? Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

- Good theme - Very frustrating support so far

I need to change the …/ublalfieportfolios/item address (which should be basic, btw)

People who have asked this before me either got a wrong answer or were forwarded to the support site;

The support site asks for validation before I can see the FAQs, and validation doesn’t work as I paste the code. It just says “fail” (not very good error feedback). I am using the same username of Envato.

I need this answer.

UBLThemes

Hi sorry I have been on holiday and have not been available for 2 weeks.

The only way it states error is when the Envato API is down or you have entered it more than once.

If you check if you can enter the FAQ after the error you should be able to view it, if not the api is down which unfortunately is out of our hands when it comes to Envato API. Just try again, sometimes its only down for a few minutes.

Thanks

UBL

Default-user

Thank you for replying. Truly the validation worked this time around and I was able to change the URL by following the FAQ instructions.

UBLThemes

I am glad it helped

Thanks

UBL

  • Has been a member for 0-1 years

Hello, i updated sidebar option right to left in my earlier (blog type) youtube video post suddenly the video not loaded in all the posts, when i click the play button it sows like this “An error occurred, please try again later. Learn More” .

I need immidiate solution please url http://irisfilms.in/tvc/fmcg/

UBLThemes

Hi all support given on our support site:

http://support.derby-web-design-agency.co.uk

Please visit there and we will try our best to help

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is there a way to have 4 widgets display in one line in the footer, as opposed to just 3?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey, is there a way to have a read more button on the intro boxes? Thanks!

UBLThemes

Hi if you visit our support forum we can assist you there

http://support.derby-web-design-agency.co.uk

Thanks

UBL

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi, I’m trying to get the menu to fly out as I have multiple layered nav. Is there a way to do this? Currently it just drops down once and won’t fly out to another level. thanks

Default-user

Hi, I can’t go through your support system or forum – verification is not working. I need to pull a PHP coded page into [pagelayout version=”white”] but it’s falling apart. Is there a way to do this so that the content on the PHP page (including scripts etc) go into the right area on the page? Thanks (and don’t worry about the flyout issue above as I decided not to do it for now)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Validate my license in your site failed, so i need help because i can’t create sub-menus with Alfie’s theme. The sub-menu is created, when I disable Alfie’s theme and I turn to free theme, the sub-menu appears. And when i activate the Alfie’s theme, my sub-menu disappears :( I have Wordpress version 3.9.1 Sorry for my english, i’m French. Best regards.

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