An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by SpaceheadConcepts

They will respond to buyers' questions via email at help@spaceheadconcepts.com.

Additional information from SpaceheadConcepts:

When requesting support, please tell us which theme you need help with, as well as the demo url if you have one, so we can help you as fast as possible!

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What is the best way to contact you for support?

The best way is to register to the new Spacehead Support Forum and post a new topic under the ‘Alive’ forum.

The forum is the best way to build a rich list of questions and answers for the theme, and for me to keep track of issues and requests to continually improve Alive!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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