ThemeForest

Allure - Professional Responsive WordPress Theme

  • Has been a member for 0-1 years

Seriously where is the support, my question hasn’t been answered in almost a week….

  • Has been a member for 0-1 years

You know you can have the best theme in the world but if there is no support why would anyone want to be your customer. I’ve already given up. You won’t be getting my business. Pathetic.

SpaceheadConcepts

Can you direct me to the post? I can’t seem to find it in the support forum.

Thanks,

Spacehead

Default-user

Wow what a joke. You try to give some support (finally) and you drop the ball again. I wrote back to you less than 10 minutes when you replied and you have yet to give me a response. I guess I can expect a response in another week? Fabulous, I can only imagine what your customers who’ve paid are going through just to get a question answered.

  • Has been a member for 0-1 years

All I wanted to know was this…

Can you add pagination to the animated portfolio with filter?

Even if you answer this, your support is nonexistent. Others have asked questions here and haven’t received any replies in WEEKS . What is going on? There is no excuse for not providing support to potential customers with pre-purchase questions. If you aren’t giving me a good experience before I purchase your products what type of experience should I expect when I do give you my hard earned cash?

SpaceheadConcepts

Pagination is not available on the animated portfolio. You can of course code this in as a customization if you like.

Unfortunately, my circumstances have changed in my personal and job life, which has left me with almost no time to provide the level of support I was once able to.

I am searching for support staff currently to take care of this issue, as I understand support is a big part of a theme purchase. Hopefully I can get someone soon to overcome these initial teething problems.

Thank you for your patience and understanding,

Spacehead.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

is childtheme possible?

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

is childtheme possible?

SpaceheadConcepts

Hi!

Thanks for getting in touch. We now have a dedicated support team over at the Spacehead Support Forum that will happily answer any questions you have about the theme.

So please register and post your question there to get the best and fastest response :)

Thank you!

Spacehead

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 1 and 100 dollars
  • United States

Where can we purchase the images since they aren’t included? The slider images I mean.

SpaceheadConcepts

Hi!

Thanks for getting in touch. We now have a dedicated support team over at the Spacehead Support Forum that will happily answer any questions you have about the theme.

So please register and post your question there to get the best and fastest response :)

Thank you!

Spacehead

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Where can I edit the theme to fix the social email icon to make it work properly, without having to update the theme?

thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hey Guys, great theme, very happy with it!

Having one small issue – Just wanting to know where I can edit the code for the upload size for the home page slider. When uploading a new slide with an image size of 2000px wide, the theme seems to save it back to 1200px wide and then it scales that image up on larger screens from there, with an average result. I would rather it just pushed through my original upload size which has already been optimised to a suitable level. Can you point me in the direction to adjust this, as it is making the main images look awful and the client has a problem with it.

Many Thanks! Karl

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

H iguys – sorry, just found the support forum (should have looked in there first) and it was in there already, with a quick and easy solution! All fixed. Thanks again.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

can you explain how much customizing can be done to this? as far as backgrounds,buttons,headers,ect? I am trying to decide on a new template i got avada 1.1 and was very unhappy backgrounds where not changeable in wide screen mode. and the back end editor was not very nice.

SpaceheadConcepts

Hi!

Thanks for getting in touch. We now have a dedicated support team over at the Spacehead Support Forum that will happily answer any questions you have about the theme.

So please register and post your question there to get the best and fastest response :)

Thank you!

Spacehead

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, is it possible to embed a video box into the first slider on the slideshow?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

ABOVE is for BLAZE one ^^

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom
ktank Purchased

I bought this and uploaded xml but it’s not showing up seen on demo?

Do you have an email I can contact you at

thanks

SpaceheadConcepts

Hi,

You can use the contact form on my profile page here on Themeforest, or preferably post in the support forum over at http://support.spaceheadconcepts.com

Thanks!

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